Amanda Callaway
Lake Saint Louis,MO
Summary
Detail‑oriented professional with extensive experience in insurance verification, billing oversight, contract development, and financial reporting. Known for improving workflow efficiency, resolving discrepancies, and strengthening customer engagement. Offers transferable skills in data accuracy, process improvement, communication, and relationship management, making me a strong fit for roles in business operations, office administration, finance support, or client services beyond the healthcare field.
Overview
7
7
years of professional experience
Work History
Insurance and Billing Coordinator
Otto Orthodontics
Wentzville, Missouri
03.2022 - Current
- Submitted insurance claims with accuracy and attention to detail, ensuring timely processing and reducing reimbursement delays.
- Verified insurance benefits and documented coverage information to support correct billing and improve patient understanding of financial responsibility.
- Collaborated with insurance companies to resolve aged claims and secure outstanding payments, strengthening organizational cash flow and financial performance.
- Posted insurance and patient payments with precision, maintaining accurate account balances and supporting clean financial records.
- Contacted patients regarding past‑due balances to resolve outstanding accounts, improve collection rates, and maintain positive, trust‑based relationships.
- Created contracts and established payment plans that increased financial accessibility for patients and supported consistent, timely billing.
- Provided cross‑department support as a trained receptionist and treatment coordinator, contributing to smooth operations and a positive customer experience.
Recpetionist/ Insurnace Coordinator
First Impression Dental
O'Fallon, Missouri
01.2021 - 03.2022
- Answered phones and scheduled appointments to ensure timely access to care and maintain an organized daily workflow.
- Checked patients in and out while verifying documentation accuracy and supporting a smooth front‑office experience.
- Verified insurance benefits to facilitate seamless billing, reduce claim errors, and maximize reimbursement outcomes.
- Submitted insurance claims with accuracy and attention to detail, ensuring timely processing and minimizing denials.
- Analyzed aging reports and contacted insurance carriers to secure payments on outstanding claims, improving cash flow and reducing AR balances.
- Reviewed patient aging reports to identify overdue balances and collected past‑due payments, maintaining financial accuracy and supporting revenue goals.
Store Manager
Boulevard Bride
Lake Saint Louis, Missouri
10.2019 - 01.2021
- Managed inventory ordering for bridal gowns, mother‑of‑the‑bride dresses, and tuxedos to maintain optimal stock levels and support smooth store operations.
- Oversaw general merchandise ordering to ensure product availability and timely replenishment across all departments.
- Conducted personalized bridal try‑on appointments, delivering exceptional customer service and guiding clients through fit, style, and selection.
- Performed formalwear fittings for prom dresses, tuxedos, and mother‑of‑the‑bride attire, ensuring accurate measurements and a positive client experience.
- Designed and updated weekly window displays to enhance store aesthetics, attract customer attention, and support brand identity.
- Managed the store’s social media presence to increase brand visibility, engagement, and customer outreach.
- Organized special events for designers, including promotional showcases and customer engagement activities.
- Collaborated closely with the in‑house designer on custom pieces, fittings, and creative projects.
- Maintained store upkeep through cleaning, organizing, and decorating to ensure a welcoming and professional environment.
Education
High School Diploma -
Fort Zumwalt East High School
St.Peters, MO05-2017
Skills
- Customer relationship management
- Confidentiality & Compliance
- Time Management & Organization
- Cross‑Functional Collaboration
- Data Accuracy & Record Management
- Process Improvement
- Problem‑Solving
Timeline
Insurance and Billing Coordinator
Otto Orthodontics
03.2022 - Current
Recpetionist/ Insurnace Coordinator
First Impression Dental
01.2021 - 03.2022
Store Manager
Boulevard Bride
10.2019 - 01.2021
High School Diploma -
Fort Zumwalt East High School