Amanda Catron
Winter Springs
Summary
Dynamic administrative professional with a proven track record at Program Works Inc, excelling in customer service and data management. Adept at fostering relationships and enhancing team collaboration, I effectively processed payroll and maintained accurate records, ensuring operational efficiency. Committed to supporting organizational goals through meticulous documentation and dedicated teamwork.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Program Works Inc
01.2020 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported staff through scheduling meetings and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Organized office events such as holiday parties or team-meetings, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained accuracy, completeness, and style consistency of technical documentation and associated PDF help files.
- Managed product documentation.
Tutor
Ivy Education
07.2016 - 07.2018
- Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
- Established strong rapport with students, fostering a positive and motivating learning environment.
- Assisted in improving literacy rates among ELL students by designing targeted reading comprehension exercises.
- Improved student retention of vocabulary and grammar rules through the use of visual aids, games, and real-life examples.
- Developed customized lesson plans based on each student''s unique needs, interests, and abilities.
Teacher
Orange County Public Schools
01.2001 - 06.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Enhanced literacy skills with targeted reading programs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Education
Bachelor of Science - Social Science Education
University of Central Florida
Orlando, FLSkills
- Customer service and client relations
- Data entry
- Computer skills
- Office administration
- Administrative support
- Scheduling
- Documentation and recordkeeping
- Data collection
- Dedicated team player
- Bookkeeping
- Employee timesheet processing
- Training and coaching
- Team bonding
Certification
- Elementary Education Certificate - Florida Department of Education.
- English for Speaker of Other Languages Education Certificate - Florida Department of Education .
Timeline
Administrative Assistant
Program Works Inc
01.2020 - Current
Tutor
Ivy Education
07.2016 - 07.2018
Teacher
Orange County Public Schools
01.2001 - 06.2016
Bachelor of Science - Social Science Education
University of Central Florida
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