Amanda Danko
Cranberry Township,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pittsburgh Regional Transit
Pittsburgh, PA
02.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely and accurate responses to clients' concerns.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Addressed and resolved escalated issues, improving customer satisfaction rates significantly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Life Insurance Advisor
Insurance Supermarket Inc.
Tampa, Fl
03.2024 - 12.2024
- Increased sales of life insurance products through tactical customer outreach.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Maintained high standards of customer service by building relationships with clients.
Health Insurance Advisor
Teleperformance
Tampa, FL
09.2023 - 12.2023
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
- Streamlined the application process for clients, resulting in faster approvals and fewer errors.
- Developed strong relationships with healthcare providers to ensure optimal coverage options for clients.
- Conducted thorough research on available health insurance plans, staying up to date on industry trends and policy changes.
Health Insurance Advisor
AmeriLife Insurance
Clearwater, FL
05.2021 - 02.2023
- Outbound sales calls, updating notes in the system, preparing and submitting contracts for clients, walking the client through an educational presentation.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
- Collaborated with team members to share best practices, optimize sales efforts, and improve overall performance.
- Conducted regular follow-ups with clients to review coverage, discuss policy changes, or offer additional services as needed.
Customer Service Representative
Kforce
Tampa, FL
03.2020 - 02.2021
- Answering all calls professionally, handling and resolving all customer complaints, identifying and escalating all priority issues on customer accounts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
Chemical Operations Specialist
U.S. Army Reserves
Pittsburgh, PA
11.2005 - 08.2011
- Restocked inventory and coordinated supply needs.
- Planned and implemented group safety training.
- Conducted nuclear, biological and chemical reconnaissance.
- Scheduled and performed equipment maintenance.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
Education
Associate - Liberal Arts and Sciences
Community College of Allegheny County
Pittsburgh, PA07-2015
Skills
- Data collection
- Complaint resolution
- Computer proficiency
- Communication skills
- Client Needs Analysis
- Microsoft outlook
- HIPAA Compliance
- Quality Assurance Requirements
- Call Center Customer Service
Certification
- Life, Health, Personal Lines and Property and Casualty Insurance Licenses - Pennsylvania Department of Insurance.
Timeline
Customer Service Representative
Pittsburgh Regional Transit
02.2026 - Current
Life Insurance Advisor
Insurance Supermarket Inc.
03.2024 - 12.2024
Health Insurance Advisor
Teleperformance
09.2023 - 12.2023
Health Insurance Advisor
AmeriLife Insurance
05.2021 - 02.2023
Customer Service Representative
Kforce
03.2020 - 02.2021
Chemical Operations Specialist
U.S. Army Reserves
11.2005 - 08.2011
Associate - Liberal Arts and Sciences
Community College of Allegheny County