Amanda Engstrom
Albuquerque,NM
Summary
Dynamic and adaptable professional with a proven track record at Jason's Deli, excelling in customer service and Microsoft Office proficiency. Demonstrated ability to enhance client satisfaction and streamline catering operations, ensuring meticulous attention to detail and effective time management. Achieved significant improvements in client retention through exceptional service and adaptability.
Overview
8
8
years of professional experience
Work History
Catering Coordinator
Jason's Deli
06.2019 - 09.2024
- Handled incoming company phone calls, addressing customer needs, concerns, and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies, and menus to meet client expectations.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
Order Taker
Jason's Deli
05.2016 - 06.2019
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
Education
High School Diploma -
Sandia High School
7801 Candelaria Rd NE ABQ, NM 8711005-2015
Skills
- Customer Service
- Time Management
- Attention to Detail
- Data Entry
- Adaptability and Flexibility
- Money Handling
- Decor assembly
- Microsoft Office Proficiency
Timeline
Catering Coordinator
Jason's Deli
06.2019 - 09.2024
Order Taker
Jason's Deli
05.2016 - 06.2019
High School Diploma -
Sandia High School
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