Amanda Forsyth
Citrus Heights,CA
Summary
Dynamic Inside Sales Representative with a proven track record at Pilkington NSG, excelling in client relationship management and delivering tailored solutions. Recognized for enhancing customer satisfaction through exceptional service and analytical problem-solving, while effectively utilizing CRM systems to drive sales growth and identify new business opportunities.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Pilkington NSG
Sacramento, CA
07.2017 - Current
- Cultivated relationships with clients to understand needs and deliver tailored solutions.
- Managed customer inquiries and provided product information to enhance satisfaction.
- Collaborated with team members to develop sales strategies and improve outreach efforts.
- Utilized CRM systems to track leads, manage accounts, and ensure follow-up actions.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Assistant Manager of Operations
Aeropostale
Roseville, CA
04.2015 - 06.2017
- Coordinated daily operations to ensure efficient workflow and optimal staff performance.
- Assisted in inventory management, improving stock accuracy and reducing discrepancies.
- Supported team training initiatives, enhancing employee knowledge of operational procedures.
- Developed and implemented process improvements, increasing overall productivity and efficiency.
Personal Banker
US Bank NA
Folsom, CA
05.2013 - 04.2015
- Assisted customers with account openings, transactions, and inquiries to enhance customer satisfaction.
- Processed loan applications and conducted credit assessments to ensure compliance with regulations.
- Educated clients on banking products and services, promoting financial literacy and appropriate solutions.
- Maintained accurate records of transactions and customer interactions in banking systems for future reference.
Assistant Manager
Fredericks Of Hollywood
Citrus Heights, CA
06.2012 - 04.2015
- Assisted in managing daily store operations to ensure optimal customer service and sales performance.
- Implemented visual merchandising strategies to enhance product displays and increase customer engagement.
- Trained and supervised team members, fostering a collaborative work environment and boosting morale.
- Analyzed sales data to identify trends, supporting inventory management and promotional planning efforts.
Education
High School Diploma -
Granite Hills High School
Apple Valley, CA05.2008
Skills
Exceptional customer service
Attention to detail
Relationship development
Client relationship management
Database management
Analytical problem solver
Teamwork and collaboration
Project development
Dependable
Adept multi-tasker
Timeline
Inside Sales Representative
Pilkington NSG
07.2017 - Current
Assistant Manager of Operations
Aeropostale
04.2015 - 06.2017
Personal Banker
US Bank NA
05.2013 - 04.2015
Assistant Manager
Fredericks Of Hollywood
06.2012 - 04.2015
High School Diploma -
Granite Hills High School