Detail-oriented professional with proven success in customer service and transaction accuracy. Recognized for strong problem-solving skills and effective team collaboration, ready to enhance customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Crew Member
Cone Zone
Cincinnati
02.2017 - 10.2022
Provided exceptional customer service in a fast-paced ice cream shop.
Engaged with customers to promote daily specials and menu items.
Resolved customer complaints in a professional manner.
Prepared and served a variety of ice cream flavors and desserts.
Operated point-of-sale system to process transactions accurately.
Assisted in training new crew members on operational procedures.
Managed inventory levels for supplies and ingredients effectively.
Payment Processor
IRS
Covington
02.2005 - 03.2016
Processed high-volume payment transactions accurately and efficiently.
Processed payments for customers in a timely manner, ensuring that all deadlines were met.
Verified customer account information prior to processing payments.
Managed data entry for payment records using advanced software systems.
Resolved discrepancies in payment processing through effective communication.
Ensured adherence to internal procedures when processing payments, such as double-checking invoices for accuracy.
Education
Certificate of Technical Studies - Business Accounting
Great Oaks
Milford, OH
05-2025
Certificate of Technical Studies - Accounting
Great Oaks
Milford, OH
04-2025
High School Diploma -
Oak Hills High School
Cincinnati, OH
05-2000
Certificate of Technical Studies - Business
Diamond Oaks Vocational
Cincinnati, OH
05-2000
Skills
Customer service
Sales transactions
Payment processing
Inventory management
Data entry accuracy
Netsuite experience
Training and development
Attention to detail
Timeline
Crew Member
Cone Zone
02.2017 - 10.2022
Payment Processor
IRS
02.2005 - 03.2016
Certificate of Technical Studies - Business Accounting