Amanda Gooding
Hesperia,CA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates.
Overview
17
17
years of professional experience
Work History
Store Manager
GNC
Victorville, California
01.2016 - Current
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Server
Johnny Carino's
Victorville
12.2007 - 07.2011
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Covina High School
Covina, CA06-2003
Skills
- Store operations oversight
- Payroll Management
- Loss Prevention
- Team Development
- POS Systems
- Store Merchandising
- Shift Scheduling
- Promotional planning
- Talent Recruitment
- Supply Ordering
- Employee Training
- Customer Service
- Sales expertise
- Training and mentoring
- Retail Merchandise Quality Standards
- Inventory Control
- Delegating Work
- Recruitment and hiring
- Policies and Procedures
- Inventory Oversight
- Friendly and Positive
- Outstanding communication skills
- Reliable
- Bank and Safe Deposits
- Accurate Cash Handling
- Staff Management
- Cash Management
- Marketing and Promotions
- Product Merchandising
- Store opening and closing procedures
- Employee Terminations
- Documentation And Reporting
- Team Building and Leadership
Timeline
Store Manager
GNC
01.2016 - Current
Server
Johnny Carino's
12.2007 - 07.2011
High School Diploma -
Covina High School