Amanda Greathouse
Store Manager
Streetsboro,OH
Summary
Experienced Store Manager with a strong record in customer service, team leadership, inventory control, and daily store operations. Known for improving store readiness, resolving issues quickly, and maintaining high standards across the sales floor, safety, and merchandising.
Overview
24
24
years of professional experience
Work History
Store Manager
The Home Depot Store
10.2003 - Current
- Directed store operations to ensure customer service, safety, and merchandising standards aligned with retail expectations.
- Managed associate scheduling, coaching, and performance to maintain coverage across departments and service desks.
- Implemented merchandising resets and promotional displays to improve product visibility and sales execution.
- Monitored inventory levels, shrink, and stock accuracy to support replenishment and reduce operational loss.
- Resolved customer concerns and escalated issues quickly to protect service quality and store reputation.
- Partnered with department leaders to drive productivity, task completion, and daily operational consistency.
- Trained associates on sales floor procedures, safety practices, and product knowledge to strengthen team capability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
Clerk
Dairy Mart
02.2003 - 10.2003
- Processed customer purchases accurately using point-of-sale system and handled cash, card, and coupon transactions.
- Assisted customers with product selection, store inquiries, and quick checkout service.
- Balanced cash drawer and resolved register discrepancies with careful attention to detail.
- Replenished shelves, coolers, and displays to maintain organized, customer-ready sales floor.
Education
Bachelor of Business Administration And Management - Business Management
Kent State University
Kent, OH 05.2001 -
High School Diploma -
Streetsboro High School
Streetsboro, OH 05.2001 -
Skills
Store operations
Inventory management
Merchandising displays
Store operations
Point-of-sale systems
Customer service
Associate development
Problem-solving
Training and mentoring
Team leadership
Talent acquisition
Multitasking and organization
Timeline
Store Manager
The Home Depot Store
10.2003 - Current
Clerk
Dairy Mart
02.2003 - 10.2003
Bachelor of Business Administration And Management - Business Management
Kent State University
05.2001 -
High School Diploma -
Streetsboro High School
05.2001 -