Amanda Jones

• Directed employee tasks and time management, improving customer experiences.
• Built employee knowledge with training and mentoring.
• Held employees accountable and corrected issues to achieve high standards.
• Maintained organized store environment for customer and employee health and safety.
• Achieved high per customer sales to meet company expectations.
• Used proven customer engagement techniques to increase sales.
• Planned and executed plan and floor sets.
• Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
• Prepared staff work schedules and assigned specific duties.

• Led team in achieving sales targets through effective product knowledge and customer engagement.
• Trained and mentored new staff on operational procedures and customer service excellence.
• Implemented inventory management processes to streamline stock organization and reduce discrepancies.
• Developed promotional strategies to enhance product visibility and increase foot traffic in-store.
• Oversaw daily store operations, ensuring adherence to company policies and standards of service.
• Enhanced customer satisfaction by resolving issues promptly and fostering a welcoming environment.
• Opened inventory boxes and restocked shelves.
• Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Completed store opening and closing procedures.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
• Managed inventory effectively, ensuring optimal stock levels for high-demand products.
• Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.

• Developed and implemented strategies to increase sales volume.

• Developed and maintained relationships with key customers to ensure customer satisfaction.

• Ensured compliance with all applicable laws and regulations related to selling practices.

• Provided training sessions for new employees on company policies, procedures and best practices.

• Assisted in resolving customer complaints in a prompt manner.

• Provided customers with product information, pricing and availability.

• Conducted outbound calls to existing clients to upsell products or services.

• Maintained detailed records of customer interactions, orders and account status updates.

• Coordinated with logistics team to ensure timely delivery of products to customers.

• Liaised between outside sales representatives and accounts to optimize customer service.

• Worked in conjunction with outside sales representative to maintain and grow product sales.

• Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.

• Coordinated with the logistics team to ensure timely delivery of products.

• Operated register, handled cash and processed credit card transactions.

• Recognized security risks to properly handle situations.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and

requirements.

• Listened to customer needs to identify and recommend best products and services.

• Greeted and assisted customers to foster positive experiencesm.

• Observed sales floor and stockroom for loss prevention, advising management of unusual internal or external activity.
• Followed merchandising guidelines to present visually appealing displays.
• Educated customers about brand to incite excitement about company's mission and values.
• Kept merchandise filled to appropriate levels on sales floor.
• Utilized reports to analyze and impact business trends for establishment.
• Shared best practices for sales and customer service with other team members to help improve store's productivity.
• Entered customer transaction information into company databases.
• Provided product information to customers and aligned products with customer needs to boost satisfaction.