Amanda Knight
Seabrook
Summary
Dynamic administrative professional with a proven track record at BayStar, excelling in problem resolution and event planning. Recognized for enhancing workflow efficiency and achieving timely invoice processing. A detail-oriented team player, adept at managing multiple tasks under pressure while maintaining effective communication and supporting executive operations.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
BayStar
Pasadena
07.2024 - 12.2025
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Maintained filing systems and organized documentation to ensure quick retrieval.
- Drafted letters, memos, reports, emails, presentations, and other written correspondence for management staff.
- Processed invoices for timely payments using accounting software applications.
- Collaborated with departments to streamline communication and enhance workflow.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Assisted in budget tracking and expense reporting to support executive team financial decisions.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Sales and Service Coordinator
Danner's
Pasadena
10.2020 - 07.2024
- Streamlined procurement and programming protocols for equipment in permanent installation projects, enhancing operational efficiency.
- Designed promotional materials with marketing teams, reinforcing commitment to customer care and brand consistency.
- Oversaw invoicing and accounting processes for video security department operations.
- Resolved complex escalated customer concerns, ensuring high levels of satisfaction.
- Supervised department operations during director's absence, maintaining performance standards in sales and service.
- Coordinated executive travel arrangements and itineraries efficiently.
- Tracked budget and reported expenses for executive team activities, ensuring alignment with financial goals.
New Accounts Coordinator
Cintas
Pasadena
05.2018 - 05.2020
- Assisted customers in opening new accounts and provided necessary information.
- Resolved discrepancies in customer accounts by offering tailored solutions.
- Improved customer satisfaction through implementation of service-oriented policies.
- Used banking software programs to manage customer data and perform transactions.
- Streamlined branch operations by performing essential administrative tasks.
- Completed inventory cycle counts and audits to maintain accurate records.
Title Clerk
Bayway Chevrolet
08.2017 - 04.2018
- Managed payoffs and follow-up for incoming trade-ins, ensuring timely processing and customer satisfaction
- Handled all incoming and outgoing for vehicles bought and sold by the dealership
- Oversaw stocking in and out of dealer-traded vehicles, maintaining accurate inventory records
- Executed data entry and light accounting tasks for various department managers, supporting operational efficiency
- Provided notary services for dealership documents, ensuring legal compliance.
Warranty Administrator
Mazda of Clear Lake Service
01.2015 - 08.2017
- Ranked top ten percent in the nation by exceeding claim submission and payment goals set by Mazda consecutively
- Prepared, submitted, and tracked approx 100 claims daily ensuring payment in a timely manner
- Investigated unpaid claims to identify and resolve issues, ensuring timely payment and minimizing delays
- Corrected and appealed claims under strict time constraints to ensure prompt processing and prevent payment delays.
- Managed accounts receivable by posting payments, reconciling credits/debits, and resolving discrepancies to maintain accurate financial records
- Reduced loss potential by over 25% by enforcing the ever-changing policies and procedures of warranty.
- Interacted with external vendor representatives regarding current claims and provided verifying criteria to ensure payments.
Customer Loyalty Manager
Mazda of Clear Lake
Webster
10.2014 - 01.2015
- Assisted service customers to enhance customer retention
- Managed extensive paperwork daily, ensuring organization and accessibility for team members.
- Managed paperwork for repair orders, customer tickets, and warranty in service department
- Answered phones and set appointments for all incoming calls
Customer Account Specialist
Market Doctors
03.2014 - 10.2014
- Delivered exceptional customer service for all accounts, fostering strong client relationships
- Created and produced targeted direct mail campaigns for multiple venues to enhance customer engagement
- Met strict deadlines for multiple agencies while managing high-pressure situations
Patient Support Representative
Resource Corporation of America
02.2009 - 07.2012
- Facilitated completion of 3rd party assistance applications to support patient financial needs.
- Assisted patients in obtaining necessary documents for application completion
- Screened self-pays to determine eligibility for 3rd party assistance and charity care
- Conducted bedside screenings for all in-house patients to assess eligibility for assistance.
- Scheduling agency appointments for patients when necessary
- Update the patient's file and appropriate computer systems each time the account is worked
- Served as liaison among patients, hospital, and agency during application determination process
- Assistance with the completion of daily, weekly and monthly reports (both internal and external)
- Processed return mail, filed documents, scanned records, faxed information, conducted mass mail-outs, and ordered supplies.
Education
Associate in Arts (A.A.) -
Houston Baptist University
Houston, Texas05.2018
DIPLOMA -
PEARLAND HIGH SCHOOL
Pearland, TX01.2004
Skills
- Office administration
- Data entry
- Office certification
- Expense reporting
- Event planning
- Effective communication
- Problem resolution
- Conflict resolution
- Team collaboration
- Attention to detail
- Works well under pressure
- Self-motivated
- Quick learner
References
- Faviola Fields, Accounts Payable Supervisor at Baystar Chemical, 832-695-8056
- Jeff Maxcey, Operations Manager at Danner's Security, 713-416-4968
- Kevin Fogelquist, Territory Sales Manager at Victaulic, 408-438-2546
- Clay Williamson, Design Engineer at Danner's Security, 832-646-8793
Languages
English, Native
Timeline
Administrative Assistant
BayStar
07.2024 - 12.2025
Sales and Service Coordinator
Danner's
10.2020 - 07.2024
New Accounts Coordinator
Cintas
05.2018 - 05.2020
Title Clerk
Bayway Chevrolet
08.2017 - 04.2018
Warranty Administrator
Mazda of Clear Lake Service
01.2015 - 08.2017
Customer Loyalty Manager
Mazda of Clear Lake
10.2014 - 01.2015
Customer Account Specialist
Market Doctors
03.2014 - 10.2014
Patient Support Representative
Resource Corporation of America
02.2009 - 07.2012
Associate in Arts (A.A.) -
Houston Baptist University
DIPLOMA -
PEARLAND HIGH SCHOOL