Amanda Lopez
Las Vegas,NV
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
10
10
years of professional experience
Work History
Guest Advocate
Target
Las Vegas, NV
10.2019 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Answered customer inquiries regarding store policies and procedures.
- Maintained an organized workspace while stocking merchandise.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Resolved customer complaints in a professional manner.
- Processed online orders using point-of-sale systems.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Head Bartender
Aces and Ales
Las Vegas, Nevada
05.2014 - 10.2019
- Assigned bartenders to specific tasks and duties throughout the shift.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Managed stock levels of all alcoholic beverages available at the bar.
Education
High School Diploma -
Strasburg High School
Ohio05-2000
Skills
- Guest Relations
- Complaint Handling
- Stress Tolerance
- Exceptional communication
- Customer Service
- Detail Oriented
- Issue Resolution
- Product Sales
- Cash handling experience
- Payment Processing
Timeline
Guest Advocate
Target
10.2019 - Current
Head Bartender
Aces and Ales
05.2014 - 10.2019
High School Diploma -
Strasburg High School