Amanda R. Casaus
Albuquerque,NM
Summary
Versatile and dedicated administrative professional with a solid history of providing effective support in healthcare and financial environments. Skilled in schedule management, record-keeping, customer service, and project coordination. A quick learner with a strong work ethic and a commitment to contributing to organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fidelity Investments
Albuquerque, NM
09.2024 - 02.2025
- Facilitated fund withdrawals for customers, ensuring adherence to IRS regulations and providing clear explanations of 401(k) plan mechanics and withdrawal/loan processes.
- Effectively navigated various internal resources to accurately address customer inquiries and provide tailored solutions during each call.
Administration Assistant to CMO & CFO /Parking Informant
UNM Medical Group, UNM Comprehensive Cancer Center
06.2022 - 09.2024
- Efficiently managed and coordinated complex daily schedules for the Clinical Medical Officer (CMO) and Clinical Financial Officer (CFO), optimizing their time and minimizing conflicts.
- Prepared and maintained over X key documents and Excel spreadsheets, ensuring accurate record-keeping for end-of-year budget information and faculty reviews.
- Managed travel logistics (flights, hotels, transportation) for X leadership meetings and conferences annually, adhering to budget constraints.
- Tracked and recorded parking violations in the West UNMCCC Lot 3-4 times daily to ensure patient parking availability.
Medical Education Program Coordinator for HemOnc Administration
UNM School of Medicine, UNM Comprehensive Cancer Center
10.2021 - 06.2022
- Coordinated the full lifecycle of resident recruitment and intake, streamlining administrative processes and ensuring a smooth onboarding experience.
- Managed a program budget of $X, including participant salaries and expenses, ensuring accurate allocation and reporting.
- Developed and edited a range of program materials, including X course catalogs, newsletters, and training manuals, enhancing program visibility and information dissemination.
- Facilitated X seminars and special projects, coordinating logistics and implementing evaluation methods to assess their success.
- Provided comprehensive clerical and administrative support, including creating and editing program correspondence, purchasing documents, and managing program handbooks.
- Coordinated the activities of support staff, consultants, faculty, and volunteers involved in program implementation.
Ambulatory Patient Services Coordinator
UNM Medical Group, UNM Comprehensive Cancer Center
09.2017 - 10.2021
- Efficiently arrived patients for the Breast and Gyn Oncology team, ensuring accurate verification of patient information and timely notification of providers.
- Managed and optimized the schedules for 10 surgeons and 4 MDL within Surgical Oncology, ensuring efficient patient flow and provider availability.
- Handled a high volume of daily phone inquiries regarding scheduling, effectively resolving concerns and providing accurate information.
- Proactively managed reschedule lists and on-hold reports, ensuring timely patient communication and minimizing appointment disruptions.
- Collaborated effectively with providers, nursing staff, medical assistants, and patients to coordinate seamless appointment scheduling and address individual needs.
Outpatient Clerk
UNM Hospital, UNM Centralized Scheduling
05.2015 - 09.2017
- Coordinated appointments for the Cardiology and Gastroenterology clinics, leveraging training in Primary Care, Orthopedics, Ophthalmology, and Dermatology to ensure efficient scheduling.
- Processed a high volume of referral requests via E-fax and email, ensuring accurate information and timely processing of prior authorizations.
- Meticulously verified all required information for referrals, proactively following up with referring offices to obtain missing details and prevent delays.
- Provided professional and timely phone support, efficiently managing a queue system to address patient inquiries and concerns.
- Proactively sought training on new scheduling guidelines across various hospital and off-site clinics, effectively training colleagues and providing leadership support as needed.
- Ensured seamless patient experience by providing warm transfers and relevant patient information to other clinics, minimizing repetition and improving call efficiency.
Inventory Clerk
UNM Hospital, CDU (Central Supply)
10.2014 - 05.2015
- Managed inventory using handheld devices to track orders and stocked items, maintaining detailed warehouse shelving organization.
- Processed requisitions and completed timely deliveries of supplies.
- Managed multi-line phone system, assisted customers at the pick-up window, and processed walk-in orders via tube system.
- Coordinated Hill-Rom bed orders and pick-ups.
Cashier
UNM Hospital, Food and Nutrition
03.2014 - 10.2014
- Accurately processed customer transactions using cash, check, credit cards, and automatic debits, ensuring balanced cash intake and deposits.
- Maintained cleanliness and stocked self-service food areas, utensils, napkins, cups, coolers, and food displays.
Cashier/Customer Service (Lumber & Garden)
Lowe's Home Improvement
01.2011 - 03.2014
- Generated loading tickets for customer material pick-ups and efficiently processed online orders.
- Provided customer service via phone, addressing inquiries and resolving issues.
- Received and checked in delivery trucks for the garden department and tracked overstock items.
- Processed customer payments using various methods and balanced cash at the end of each shift.
Customer Service Attendant
Wal-Mart
02.2010 - 11.2010
- Processed customer payments accurately using various methods.
- Stocked new merchandise and created labels for jewelry and shoe displays.
Cashier, Waitress, Prep Cook, and Cook
Casa De Pizza, Restaurant
07.2008 - 09.2009
- Managed customer payments, provided table service, took orders, and handled phone and to-go orders.
- Assisted with food truck check-in and prepared food orders.
Education
High School Diploma -
Belen High School
Belen, NM01.2011
Skills
- Schedule Management
- Adaptability
- Organizational Skills
- Fast Learner
- Strong Work Ethic
- Teamwork
- Self-management
- Willingness to Learn
- Problem Solving
- Decision Making
Certification
Notary Public ex 2026
Timeline
Customer Service Representative
Fidelity Investments
09.2024 - 02.2025
Administration Assistant to CMO & CFO /Parking Informant
UNM Medical Group, UNM Comprehensive Cancer Center
06.2022 - 09.2024
Medical Education Program Coordinator for HemOnc Administration
UNM School of Medicine, UNM Comprehensive Cancer Center
10.2021 - 06.2022
Ambulatory Patient Services Coordinator
UNM Medical Group, UNM Comprehensive Cancer Center
09.2017 - 10.2021
Outpatient Clerk
UNM Hospital, UNM Centralized Scheduling
05.2015 - 09.2017
Inventory Clerk
UNM Hospital, CDU (Central Supply)
10.2014 - 05.2015
Cashier
UNM Hospital, Food and Nutrition
03.2014 - 10.2014
Cashier/Customer Service (Lumber & Garden)
Lowe's Home Improvement
01.2011 - 03.2014
Customer Service Attendant
Wal-Mart
02.2010 - 11.2010
Cashier, Waitress, Prep Cook, and Cook
Casa De Pizza, Restaurant
07.2008 - 09.2009
High School Diploma -
Belen High School