Summary
Overview
Work History
Education
Skills
Educationcertificatesachievements
Timeline
Generic

AMANDA RIVERA

BROOKLYN,NY

Summary

Motivated and dedicated professional seeking employment that fosters personal and professional growth, while leveraging skills for the benefit of the organization. Highly motivated team player with a passion for helping others, possessing exceptional organizational and communication skills. Excels in providing individualized assistance and support, committed to delivering culturally responsive support while continuously learning new concepts.

Overview

20
20
years of professional experience

Work History

Front Desk Receptionist

ShoreView Nursing & Rehabilitation
09.2014 - 09.2022
  • Answering the phone in a busy Healthcare facility
  • Assisting employees, patients, family members (of the patients)
  • Transferring calls to the correct extension/personal in a timely, professional and friendly manner
  • Navigating any personal whom needs assistant thru the building
  • Greeting guest entering/exiting the facility
  • Helping guest with any questions they might have with the best of my knowledge, ability & experience
  • Logging new patients into the computer
  • Keeping a record of anyone entering/exiting the building, including patients for appointments or day passes
  • Sending out Emails, paging via inpage/outpage, calling 911 when needed for emergencies
  • Paging medical staff to a designated area where needed
  • Keeping the front desk clean & neat
  • Monitoring the camera's throughout the facility hallways, elevators, parking lot and other designated areas
  • With my professional work ethic I was awarded employee of the month

Dispatcher/Security Guard

Force One Security
11.2006 - 08.2014
  • Dispatched security guards, supers, and handymen via two-way radio to designated areas
  • Ensured safety of tenants and building personnel; conducted verticals, outer perimeters, and parking lot checks
  • Monitored security cameras at post, checking for trespassers and vandals
  • Received and made calls to management office, 911 (NYPD, FDNY, EMS), employees, tenants, towing and elevator company
  • Kept office clean and organized

Sales Associate/Supervisor

NY Aquarium Gift Shop
04.2000 - 09.2006
  • Trained new employees and audited cashiers, assisted in supervising employees
  • Took credit card sales over the phone and shipped product to the customer
  • Handled customer returns, exchanges, and made cash drops, ordered and restocked merchandise
  • Answered customers questions and resolved problems

Cashier/Customer Service

Pathmark
01.2001 - 12.2003
  • Accurately and efficiently operated cash register and conducted all cash and credit/debit card transactions
  • Established prices of goods and tabulated bills using optical scanner; provided refunds and rain checks
  • Assisted customers in locating items; in Pharmacy Dept, took customers prescriptions for pharmacists to fill
  • Kept items neat on shelves affixed new sale items on cards, reordered merchandise and checked for expired dates on food items

Summer Youth Teacher's Assistant

Coney Island Community Day Care Center
07.1997 - 08.1999
  • Observed, monitored, and participated in children's play activities & trips
  • Taught children basic number and alphabet skills; read books to children
  • Served children breakfast, lunch, and snacks; prepared children for afternoon nap

Education

8-Hour and 16-Hour security Guard Certificate and License -

01.2013

High School -

Brooklyn Studio High School
06.2001

Skills

    Verbal and written communication

    Office Administration

    Customer Service

    Patience and understanding

    Multitasking Abilities

    Team Collaboration

    Telephone skills

    Punctual and Reliable

    Organization skills

    Time Management

Educationcertificatesachievements

  • Brooklyn Studio High School, 01/01/97, 12/31/01
  • 8-Hour and 16-Hour Security Guard Certificate and License, 2013
  • NY Aquarium Ace of the Month, 2001, 2005

Timeline

Front Desk Receptionist

ShoreView Nursing & Rehabilitation
09.2014 - 09.2022

Dispatcher/Security Guard

Force One Security
11.2006 - 08.2014

Cashier/Customer Service

Pathmark
01.2001 - 12.2003

Sales Associate/Supervisor

NY Aquarium Gift Shop
04.2000 - 09.2006

Summer Youth Teacher's Assistant

Coney Island Community Day Care Center
07.1997 - 08.1999

8-Hour and 16-Hour security Guard Certificate and License -

High School -

Brooklyn Studio High School

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AMANDA RIVERA