Amanda Sahagian
Cape Coral,FL
Summary
Customer-focused professional with 10+ years of experience delivering high-quality service in both medical and hospitality settings. Proven ability to communicate with empathy, manage high-volume environments, and resolve concerns efficiently while maintaining professionalism. Known for adaptability, attention to detail, and consistently positive patient and guest experiences. of experience delivering high-quality service in both medical and hospitality settings. Proven ability to communicate with empathy, manage high-volume environments, and resolve concerns efficiently while maintaining professionalism. Known for adaptability, attention to detail, and consistently positive patient and guest experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Internal Medicine Lipid and Wellness Practice
Fort Myers, FL
07.2025 - 02.2026
- Answered and directed a high volume of incoming phone calls while providing professional customer service
- Scheduled, confirmed, and managed patient appointments to ensure efficient daily operations
- Collected and processed payments
- Audited and coordinated nurses' and physicians' schedules to maintain accuracy and avoid conflicts
- Created and managed lab invoices for next day appointments
- Handled medical record requests in accordance with confidentiality and privacy regulations
- Managed office supply, printer, and vitamin inventory, including tracking and placing orders
- Responded to and sent professional emails with patients, staff, and external partners
- Created and maintained Excel worksheets to track and reconcile daily deposits from cash, checks, bank transfers and credit cards
Surgery Scheduler/Receptionist
Ameglio orthopedics
Fort Myers, FL
08.2022 - 05.2025
- Check In
- Check Out
- Collection of Copay
- Surgery Scheduling
- Data Entry/Scanning/Faxing/Filing
- Ordering imaging/Lab work
- Sending out Referrals/PT orders
- Answering phones
- Appointment Scheduling
- Medical Records
- Scheduling Luncheons
- Respond to Vendor Emails
- Experience with EMR systems- Epic & Practice Fusion
Part time Banquet Server/Food Runner
AUDUBON COUNTRY CLUB
Bonita Springs, FL
09.2023 - 02.2024
- Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Managed multiple tasks simultaneously during busy periods while maintaining a high level of professionalism
- Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience
- Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment
- Assisted in the setup and breakdown of audiovisual equipment for presentations or entertainment purposes
- Coordinated with other staff members to ensure smooth flow of service during banquets
Scheduler
OneBlood
Fort Myers, FL
02.2022 - 08.2022
- Scheduling staff from Fort Myers, Port Charlotte, Bradenton, Venice and Sebring on drives for the Big red busses
- Schedule staff and supervisor meetings
- Approving PTO
- Handling coverage for shifts when there are call outs or for staff who quit
- Adding NCE's (travel time) to the schedule for each staff who travel to a different location to cover a drive
- Pull reports to balance out staff's hours and to make sure staff all have equal early-mid-late shifts
Customer Service Agent
Intercept of Florida
04.2019 - 02.2022
- Deliver Excellent customer service to all client's and customers calling in
- Take messages, transfer calls to appropriate person/Dr on call
- Document on all messages when their delivered or when making changes
- Add new details or make changes to the on call schedules on clients accounts
- Dispatch Urgent messages to the appropriate on call for the account
Customer Service Representative
LMH Cardiology
01.2018 - 12.2018
- Front desk position involved checking patients in and out, collecting payments and scheduling follow up appointments and testing.
- Answer phones and questions, send and respond to staff messages and pre-register patients for appointments.
- Schedule from referrals, Import medical records into patients charts.
- End of day closing of cash drawer and recording receipts.
Expo, Food Runner and Banquet Server
Sundial Beach Resort and Spa
09.2016 - 01.2018
- Responsible for training all employees
- Making sure food comes out correctly and is expedited timely to the right table
- Preparing food for salad bar and stocking my station
- Set up and tear down for banquets, running food, and keep food and beverage stations stocked
Education
Diploma - undefined
Cypress Lake High School
08.2012
Skills
- Insurance Verification
- Medical Office Experience - 7 years
- Type 40 WPM - 10 years
- Epic - 3 years
- Data Entry - 6 years
- Computer skills include Microsoft Word, Excel, Outlook and social networking - 6 years
- EMR Systems - 7 years
- Serving Experience
- Front Desk - 7 years
- Medical Records - 2 years
- Phone Etiquette - 10 years
- CPT Coding - 2 years
- Clerical skills including answering multi-line phones, typing, filing, faxing, making copies, responding to emails and daily record keeping - 6 years
- Medical Scheduling - 7 years
- Medical Terminology - 7 years
- Medical Receptionist - 7 years
- Attention to details, hardworking, organized, and customer service oriented - 10 years
- HIPAA - 7 years
Certification
Your certifications and licenses will appear here
LANGUAGES
Customer Service
English
Organizational skills
Bilingual
Spanish
Dental office experience
Timeline
Receptionist Administrator
Internal Medicine Lipid and Wellness Practice
07.2025 - 02.2026
Part time Banquet Server/Food Runner
AUDUBON COUNTRY CLUB
09.2023 - 02.2024
Surgery Scheduler/Receptionist
Ameglio orthopedics
08.2022 - 05.2025
Scheduler
OneBlood
02.2022 - 08.2022
Customer Service Agent
Intercept of Florida
04.2019 - 02.2022
Customer Service Representative
LMH Cardiology
01.2018 - 12.2018
Expo, Food Runner and Banquet Server
Sundial Beach Resort and Spa
09.2016 - 01.2018
Diploma - undefined
Cypress Lake High School