Amanda Stitt
Middleburg,FL
Summary
Skilled in multitasking and prioritization, I excelled at Black Creek Veterinary Hospital by enhancing customer relations and streamlining operations. Expert in PC proficiency and maintaining a professional demeanor, I significantly improved service efficiency. My proactive approach and ability to manage high-volume tasks have consistently resulted in positive client feedback and operational excellence.
Overview
4
4
years of professional experience
Work History
Receptionist
Black Creek Veterinary Hospital
Middleburg, FL
03.2023 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated daily log book with information about visitors entering the premises.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Investigated and analyzed client complaints to identify and resolve issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Dispatcher
David Gray Heating & Air
Jacksonville, FL
03.2022 - 08.2022
- Resolved customer complaints related to service issues or delays.
- Received or prepared work orders.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Maintained logs of all incoming calls and assigned tasks.
Dispatcher
State of Florida
Jacksonville, FL
11.2020 - 03.2022
- Oversaw communications within assigned territories.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Maintained logs of all incoming calls and assigned tasks.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education
Associate of Arts -
FSCJ
Jacksonville, FL05-2026
Skills
- Scheduling
- Relay hearing-impaired calls
- PC proficient
- Information protection
- Documentation and reporting
- Multi-line telephone operation
- Multitasking and prioritization
- Calendar management
- Data entry
- Customer and client relations
- Professional demeanor
- Typing speed
Affiliations
- Volunteer with special needs children.
- Avid animal rescuer.
- Farming: crops and cattle.
Timeline
Receptionist
Black Creek Veterinary Hospital
03.2023 - Current
Dispatcher
David Gray Heating & Air
03.2022 - 08.2022
Dispatcher
State of Florida
11.2020 - 03.2022
Associate of Arts -
FSCJ
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