Amanda Tompkins
Wichita
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Overview
1
1
year of post-secondary education
7
7
years of professional experience
Work History
Front Office Manager
Hill Country Daily Bread Ministries
Boerne
06.2022 - 10.2023
- Managed front office operations, greeting guests, handling phone calls, and responding to emails to create a welcoming environment.
- Managed front office operations and ensured smooth daily functioning.
- Assisted clients with inquiries and delivered exceptional customer service to enhance client satisfaction.
- Maintained accurate records of client interactions and office transactions.
- Developed training materials for new front office staff members.
- Collaborated with team members to improve workflow and efficiency.
- Performed administrative tasks such as filing paperwork, preparing reports, and updating databases.
- Scheduled volunteer shifts to optimize coverage and support. and facilitated communication to ensure seamless operations.
- Organized community events to promote organizational outreach initiatives.
Front Desk Receptionist
1910 Church
Boerne
06.2018 - 06.2022
- Greeted visitors warmly and provided information about church services and events.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed mail distribution processes to ensure timely delivery of correspondence. and ensured timely delivery to staff members.
- Scheduled appointments for counseling and community programs efficiently.
- Assisted with scheduling appointments for clients and visitors.
- Supported administrative tasks, including data entry into church management software.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed basic bookkeeping tasks to maintain accurate financial records. and document filing.
- Collaborated with team members to enhance visitor experience at the church office.
- Assisted with event coordination by preparing materials and setting up spaces.
- Responded to inquiries and room requests made online, by phone, and via email.
- Input customer data into reservation systems and update to reflect room changes.
Jr. Assistant Manager
Billy’s Western Wear
Boerne
10.2016 - 06.2018
- Assisted in managing daily operations and inventory control at a retail clothing store.
- Handled customer inquiries and resolved issues to ensure a positive shopping experience.
- Supported the training of new staff on store policies and customer service procedures.
- Collaborated with team members to enhance product displays and customer engagement strategies.
- Maintained visual merchandising standards aligned with company branding guidelines and trends.
- Conducted regular stock audits to ensure inventory accuracy and organization on the sales floor.
- Monitored inventory levels and placed orders when necessary.
- Facilitated communication between departments to streamline workflows and improve efficiency.
- Coordinated with other departments to ensure smooth operations.
- Monitored store operations to ensure compliance with company policies and procedures.
- Tracked employee performance metrics such as attendance, productivity, and sales goals.
- Resolved conflicts between employees in a timely manner.
- Responded promptly to customers' inquiries via email or phone calls.
- Maintained a safe and clean work environment by enforcing safety regulations.
- Performed regular maintenance checks on equipment used in the store.
- Created detailed plans for upcoming projects and tasks assigned by management.
- Assisted in the hiring and training of new staff members.
- Participated in weekly team meetings to discuss progress and updates.
Education
Completed Course/Not Certified - Dental Assistant Training
Kaplan College
Arlington, TX 09.2009 - 05.2010
GED
Arlington, TXSkills
- Front office management
- Customer relationship management
- Appointment scheduling
- Record keeping
- Workflow optimization
- Data entry accuracy
- Excel and Word
- Staff training
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Communication skills
- Attention to detail
Timeline
Front Office Manager
Hill Country Daily Bread Ministries
06.2022 - 10.2023
Front Desk Receptionist
1910 Church
06.2018 - 06.2022
Jr. Assistant Manager
Billy’s Western Wear
10.2016 - 06.2018
Completed Course/Not Certified - Dental Assistant Training
Kaplan College
09.2009 - 05.2010
GED