Amanda Villarreal
Bill Miller Bar B Q
SANANTONIO,TX
12
years of professional experience
Dedicated store leader with 10+ years of experience in a fast-paced, demanding restaurant operations. Known for high energy, strong leadership , driven in improving customer satisfaction, and maintaining strong standards in food safety, cleanliness, and service. Focused on building efficient teams and creating positive guest experiences. Experienced in different levels of business and work environments. Seasoned and highly motivated.
Work History
Store Manager
12 Years 1 Month- Directed daily restaurant operations, ensuring consistent, fast and friendly service, great food quality, and guest satisfaction.
- Supervised and was in charge of hiring, training, and coaching team members to strengthen performance and accountability.
- Supervised hiring, training, and coaching of team members to strengthen performance and accountability.
- Monitored inventory, ordering, and product levels to reduce shortages and maintain availability.
- Enforced food safety, cleanliness, and sanitation standards across front and back of house.
- Resolved customer concerns promptly, preserving service quality and ensuring we were focusing on solutions to ensure repeat business.
- Reviewed sales, cash handling, and daily reports to maintain accuracy and operational control.
- Improved workflows and team coordination to support faster service and smoother store execution.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with and did actual hiring, training and mentoring new staff members and future leaders.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated stock and displays to feature new products and promotions.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths and necessary training plans.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail. This included reports.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at the front counter, answering questions regarding products.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Education
High School Diploma
Skills
Store operations
Inventory and cash management
Store opening and closing
Shift scheduling
Recruitment and training
Performance reviews
Team leadership and coaching
Positive work culture
Staff management
Strategic planning
Recruitment and training
Sales performance enhancement
Team management
Effective communication
Customer loyalty development
Operational efficiency
Delegating work
Timeline
Store Manager
Bill Miller Bar B Q
10.2014 - CurrentRead More
South San Antonio High School
High School Diploma
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