Amanda Watson
Edgewater ,Florida
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
29
29
years of professional experience
Work History
Supervisor
Sally Beauty Holdings Inc.
09.1994 - Current
- Recruit, interview, and hire all, Create schedule and consider all time-off requests
- Assign employees to specific duties to best suit needs of the store
- Count cash drawers and make daily bank deposits
- Supervise a team of currently 6 employees manager trainer for the orlando area
- Evaluate sales personnel on a monthly basis and discuss target goals
- Examine merchandise to verify correct price and no visible damage
- Build loyal clientele through high-level of customer satisfaction
- Skill
- Knowledge Management
- Oracle
- Workforce Management
- Planograms
- Loss Prevention
- Account Reconciliation
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Store Associate
GNC Live Well
03.2014 - 03.2015
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
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Nansemond river high
Skills
- Mentoring
- Leadership
- Productivity Performance
- Patron Engagement
- Key Performance Indicators (KPIs)
- Complex Problem-Solving
- Inventory Oversight
- Safe Work Methods
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Timeline
Store Associate
GNC Live Well
03.2014 - 03.2015
Supervisor
Sally Beauty Holdings Inc.
09.1994 - Current
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Nansemond river high