Amanda Zakrajsek
Macedonia,OH
Summary
I demonstrate an understanding of complex office and database systems for maintaining secure patient information. Forward-thinking and friendly with a strong ability to multitask. I take pride in my strong work ethic with a fantastic attention to detail and commitment to optimizing patient experiences through individualized care. I am Tech-savvy and equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Medical Service Company
Oakwood, Ohio
11.2023 - Current
- Maintained inventory of office supplies and placed orders when necessary.
- Compiled data from various sources into organized reports for review by management team.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the company.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Mailed out forms to be signed by patients upon request from team members.
- Mailed CMN paperwork to doctors offices that needed signed and returned.
- Assisted patients with ordering CPAP or oxygen supplies by emailing the appropriate departments.
Sales Associate
Coach
Aurora, OH
06.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate
Saks Fifth Avenue
Beachwood, OH
10.2022 - 01.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Increased purchase amounts by cross-selling with similar products.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Obtained signatures for financial documents and internal and external invoices.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Obtained required documentation to process shipments and support movement.
- Prepared packages for shipping and determined most economical shipping methods.
Sales Associate
Dillard's
Beachwood, OH
11.2021 - 08.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Met merchandise processing standards and maintained organized and accessible work area.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Medical Receptionist
University Hospitals Portage Family Medicine
Streetsboro, OH
05.2016 - 07.2020
- Entered patient information into system, including insurance, demographics and health history.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Compiled physical and digital documents, charts and reports.
- Followed infection control procedures to protect patients and staff in waiting area.
- Trained new staff on office procedures, insurance processes and medical terminology.
Medical Assistant
University Hospitals Twinsburg Family Medicine
Twinsburg, OH
05.2014 - 05.2016
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Administered rapid tests such as urinalysis and Strep to help clinical staff assess conditions.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
Medical Assistant
University Hospitals Internal Medicine
Mayfield Heights, OH
06.2013 - 05.2014
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Administered rapid tests such as urinalysis and Strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
Education
Some College (No Degree) - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
Cleveland, OH08.2006
High School Diploma -
Mentor High School
Mentor, OH06.2005
Skills
- Referral verification
- HIPAA guidelines
- Front desk operations
- Technologically savvy
- Patient callbacks
- Telephone etiquette
- Records management
- Multitasking
- Customer service
- Active listening
- Work ethic
- Data management
Timeline
Administrative Assistant
Medical Service Company
11.2023 - Current
Sales Associate
Coach
06.2023 - Current
Sales Associate
Saks Fifth Avenue
10.2022 - 01.2023
Sales Associate
Dillard's
11.2021 - 08.2022
Medical Receptionist
University Hospitals Portage Family Medicine
05.2016 - 07.2020
Medical Assistant
University Hospitals Twinsburg Family Medicine
05.2014 - 05.2016
Medical Assistant
University Hospitals Internal Medicine
06.2013 - 05.2014
Some College (No Degree) - Medical Assisting
Cleveland Institute of Dental-Medical Assistants
High School Diploma -
Mentor High School