Amani Herndon
Liverpool,NY
Summary
Dynamic Patient Service Representative with a proven track record at Upstate Float Team, excelling in customer service and insurance verification. Skilled in scheduling appointments and maintaining organized medical records, I thrive in fast-paced environments, ensuring patient satisfaction and operational efficiency. Recognized for attention to detail and effective communication in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Upstate Float Team
10.2023 - Current
- Used [Software] to schedule appointments.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Built and maintained positive working relationships with patients and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified insurance eligibility and coverage for patients.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Cashier
Bryne Dairy and Dleii
07.2023 - 10.2023
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Tops Friendly Markets
08.2021 - 06.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelors - Business Administration And Management
Bryant And Stratton College
Syracuse, NY05-2027
High School Diploma -
Ontech Charter High School
Syracuse, NY06-2023
Skills
- Routing lab results
- Document filing
- Insurance verifying
- Check-in coordination
- Appointment confirmation
- Medical filing
- Customer service
- Workflow optimization
- Scheduling appointments
- Attention to detail
- Cash register operation
- organization
- Cash management
Languages
English
Timeline
Patient Service Representative
Upstate Float Team
10.2023 - Current
Cashier
Bryne Dairy and Dleii
07.2023 - 10.2023
Cashier
Tops Friendly Markets
08.2021 - 06.2023
Bachelors - Business Administration And Management
Bryant And Stratton College
High School Diploma -
Ontech Charter High School
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