A'mari Albert
Mastic Beach,NY
Summary
Retail Sales & Operations Leader with proven experience leading high-volume teams, driving measurable sales performance, and delivering elevated customer experiences in premium retail environments. Successfully managed and coached teams of 20+ associates, scaling operations during peak seasons while maintaining strong conversion, loyalty enrollment, and transaction metrics. Known for calm leadership under pressure, data-driven coaching, and building accountable, high-performing teams. Seeking a full-time leadership role with long-term growth, stability, and a strong team culture.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Assistant Store Manager
Warby Parker
Garden City, NY
04.2026 - Current
- Lead daily retail and optical operations in a high-volume store, balancing sales performance, customer experience, and operational execution.
- Coach and develop associates on sales, customer engagement, product knowledge, and delivering a personalized optical experience.
- Drive key performance indicators including sales, conversion, average order value, units per transaction, and team productivity.
- Partner with Store Leaders and Licensed Opticians to coordinate retail and optical workflows and maintain an efficient guest experience.
- Support hiring, onboarding, training, and ongoing development while holding team members accountable to company standards and performance expectations.
- Manage inventory, merchandising, store readiness, and operational procedures while supporting shrink prevention and inventory accuracy.
- Resolve complex customer concerns and operational challenges while maintaining a high standard of service and protecting the customer relationship.
Sales & Service Manager
Alo Yoga
Huntington, New York
10.2025 - 02.2026
- Led and coached a 22-member core team, scaling to 45+ associates during peak holiday periods (Black Friday, Singles Day, Christmas week) in a high-volume location
- Maintained Alo Access enrollment above 80% during regular business hours by converting new customers into loyalty members through consistent team coaching
- Achieved and sustained ~20% sales conversion on consecutive closing shifts while exceeding daily sales goals by 10–15%, contributing to bonus-earning performance
- Coached team to maintain UPT above 2.0 and ATV above $230, optimizing performance during peak traffic windows (12–2 PM and 4–7 PM)
- Supported operations in a high-traffic store with daily customer volume ranging from ~765 to 1,450+, ensuring floor coverage, customer flow, and service standards
- Recognized and rewarded associates for performance, attendance, and contribution during high-demand shifts to reinforce accountability and morale
- Collaborated with leadership in strategy meetings to improve sales metrics, selling techniques, and product placement, including luxury handbag sales
- Built and maintained strong client relationships by inviting VIP customers to exclusive shopping events and new merchandise launches, driving repeat business and brand loyalty
Brand Manager
CYD Enterprises
Garden City, Ny
07.2023 - 10.2025
- • Increased social media engagement by 20% through targeted promotional campaigns.
- • Managed KPIs and optimized marketing strategies, leading to a 25% improvement in ROI.
- • Aligned brand direction with company values, increasing customer satisfaction by 15%.
- • Conducted regular Zoom meetings to educate sales representatives on product knowledge, resulting in a 30% improvement in team performance.
- • Advised clients on improving credit scores, enhancing their financial opportunities.
Education
Bachelor of Science - Artificial Intelligence
LIU Brooklyn
Certification of Business Management -
Nassau BOCES
Skills
- Management
- Digital Marketing
- Negotiation
- Critical Thinking
- Leadership
Certification
- Cyber Security: Understand Threats and Prevent Attacks, Understanding cybersecurity fundamentals., Incident response., Threat identification and assessment., Basic security measures.
- ISO/IEC 27001 - Dynamics of information security management systems (ISMS)
- IT Audit
- System Monitoring
- Software implementation
- Ross management
Availability
- Full Time | Open availability | Local opportunities preferred
Core Strengths
- Team leadership
- Floor supervision
- Sales coaching
- Customer experience
- Scheduling support
- Loss prevention
- Visual standards
Timeline
Assistant Store Manager
Warby Parker
04.2026 - Current
Sales & Service Manager
Alo Yoga
10.2025 - 02.2026
Brand Manager
CYD Enterprises
07.2023 - 10.2025
Certification of Business Management -
Nassau BOCES
Bachelor of Science - Artificial Intelligence
LIU Brooklyn