Alyssa Bicchetti
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possesses specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excels at communication empathy, and problem solving to enhance patient satisfaction and support healthcare objectives.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Northwell Health
01.2020 - Current
- Adapted quickly to changing demands within healthcare, demonstrating flexibility and a strong commitment to quality of patient care.
- Ensured compliance with HIPAA regulations to protect confidentiality of sensitive patient information during all interactions.
- Communicated and collaborated with multiple healthcare professionals throughout the hospital to ensure best practice.
- Instruct and assist team members through on-the-job training, contributing to skill development and promote overall team capabilities.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted to high stress environments by demonstrating a calm yet effective approach to managing challenging situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Foreman of Revenue Operations
Jones Beach State Park
05.2015 - 09.2019
- Onboarded new hires to learn systems, apply best practices and comply with protocols and regulations.
- Created weekly staffing schedules to ensure proper execution of staffing as well as allotted break times,
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Addressed issues proactively, resolving problems quickly to minimize delays.
- Ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Arts - Speech, Language, And Hearing Sciences
Hofstra University
Hempstead, NY12-2023
Associate of Arts - Liberal Arts And Social Sciences
Nassau Community College
Garden City, NY12-2020
Skills
- HIPAA compliance
- Effective verbal and written communication
- Problem solving
- Medical terminology
- Analytical and critical thinking
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Multitasking
- Calm under pressure
- Organizational skills
- Leadership
- Healthcare ethics
- Adaptable and flexible
- Clinical documentation
Languages
Spanish
Limited Working
American Sign Language
Elementary
Timeline
Patient Access Representative
Northwell Health
01.2020 - Current
Foreman of Revenue Operations
Jones Beach State Park
05.2015 - 09.2019
Bachelor of Arts - Speech, Language, And Hearing Sciences
Hofstra University
Associate of Arts - Liberal Arts And Social Sciences
Nassau Community College
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