Amarilles Rosales
Portage,IN
Summary
Outgoing Mobile Expert in Store in Store, offering almost 2 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Team player with positive attitude and in-depth knowledge of communications industry. Continuously providing great customer experience and resolving issues that may come up.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
1310 E 79th Ave. Merrillville, IN 46410
12.2022 - Current
- Increase customer satisfaction by providing expert advice on mobile devices and plans.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Resolved customer complaints professionally, ensuring a positive experience for all customers.
- Engage in friendly conversation and pitch to customers about our current and upcoming promotions.
- Generate business leads and gather information from clients to secure accounts.
Table Games Dealer
Rivers Casino
Des Plaines, IL
04.2016 - 12.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
Cocktail Waitress
Horseshoe Casino
Hammond, IN
08.2015 - 04.2016
- Managed multiple orders, ensuring accurate and prompt delivery of beverages to guests.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Boosted customer satisfaction by providing attentive service and promptly addressing any concerns or requests.
Education
diploma -
George Rogers Clark High School
Whiting, INSkills
- Positive Customer Engagement
- Honest and Dependable
- Team Leadership
- Product Knowledge
- Problem Solver
- Attention to Detail
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
12.2022 - Current
Table Games Dealer
Rivers Casino
04.2016 - 12.2022
Cocktail Waitress
Horseshoe Casino
08.2015 - 04.2016
diploma -
George Rogers Clark High School