Amaya-Mari Acosta
Odessa
Summary
Known for high productivity and efficient task completion. Experienced in managing team operations during peak hours, ensuring efficient service and customer satisfaction. Demonstrated proficiency in inventory management by maintaining and restocking supplies as necessary throughout shifts. Effectively supervised staff to uphold productivity and quality standards while resolving customer complaints in a professional manner. Maintained cleanliness and organization of work areas, contributing to a safe and sanitary environment for both customers and employees.
Overview
1
1
year of professional experience
Work History
Shift Leader
Kokomo
Odessa
06.2024 - 12.2024
- Led team during peak hours to ensure efficient service and customer satisfaction.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Open and/or closed the building
- Monitored food quality and presentation standards according to company guidelines.
- Ensured cleanliness and organization of work areas throughout the service shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Assisted in resolving customer complaints to maintain positive dining experience.
- Communicated with kitchen staff to coordinate timely meal preparations.
Education
High School Diploma -
Texas Virtual Academy At Hallsville
Odessa, TX06-2025
Skills
- Customer service
- Inventory management
- Food safety
- Team leadership
- Conflict resolution
- Effective communication
- Task delegation
- Cash handling
- Team supervision
- Positive attitude
- Adaptability
Timeline
Shift Leader
Kokomo
06.2024 - 12.2024
High School Diploma -
Texas Virtual Academy At Hallsville