Amaya Munoz
Downers Grove,IL
Summary
Biomedical Science student with experience in healthcare administration, customer service, and patient support. Experience working in a physician's office as a medical receptionist, developing skills in patient communication, healthcare operations, professionalism, and attention to detail. Combined background in customer service, healthcare, teaching, and science coursework enables effective performance in fast-paced environments while maintaining accuracy and organization.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Diane L. Ozog, M.D., S.C.
Naperville, Illinois
06.2026 - Current
- Provided efficient administrative and customer service to enhance patient experience and optimize workflows.
- Scheduled appointments and adjusted daily calendar to ensure seamless workflow.
- Prepared new patient charts and updated current charts, ensuring all necessary forms were completed correctly.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Guest Advocate
Target
Lombard, IL
01.2022 - Current
- Focused on positively impacting the guest experience while effectively resolving issues and making informed decisions to fulfill guest needs.
- Experienced in various customer service roles including checklanes, drive up, and guest services.
- Adapted to diverse customer interactions and situations while collaborating with team members to maintain efficient operations.
- Clarified store policies to customers, ensuring understanding and compliance.
Private Violin Tutor
Self Employed
Downers Grove, IL
01.2020 - 01.2022
- Conducted weekly sessions with young violin students to support their mastery of current orchestra repertoire, providing personalized guidance and feedback.
- Met regularly with parents to align on educational priorities and monitor student progress, fostering partnerships that support student success.
- Documented student attendance and tracked progress toward educational goals.
Education
Bachelor of Science - Biomedical Sciences
North Central College
Naperville, IL04-2027
College of Dupage
Glen Ellyn, IL05-2024
High School Diploma -
Downers Grove North High School
Downers Grove, IL05-2022
Skills
- Customer service
- Organizational skills
- Multitasking
- Adaptability
- Problem solving
- Performance under pressure
- Collaboration with diverse groups
Timeline
Medical Receptionist
Diane L. Ozog, M.D., S.C.
06.2026 - Current
Guest Advocate
Target
01.2022 - Current
Private Violin Tutor
Self Employed
01.2020 - 01.2022
Bachelor of Science - Biomedical Sciences
North Central College
College of Dupage
High School Diploma -
Downers Grove North High School