Amaya Sanderson
Overland Park,KS
Summary
Results-oriented professional with strong skills in staff management and customer service. Successfully coordinated resident events and developed effective communication systems, contributing to higher satisfaction and retention rates in the leasing industry.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Weston Point Apartments
Leawood, KS
05.2025 - Current
- Increased occupancy and leasing percentages by 10% within the first year, while consistently maintaining 95%+ occupancy
- Supported and facilitated a successful property sale by assisting with leasing performance and operational readiness
- Developed and implemented a lead follow-up system to ensure timely, accurate communication with all prospects, improving conversion and response rates
- Coordinated smooth move-ins for new residents by preparing lease agreements and collaborating closely with maintenance and vendor teams
- Responded promptly to resident requests, contributing to higher resident satisfaction and retention
- Planned and coordinated monthly resident events, including ESG-focused Charity of the Month initiatives
- Created and wrote a monthly community newsletter to keep residents informed and engaged
Shift Manager
Wingstop
Overland Park, KS
12.2023 - 05.2025
- Resolved customer complaints effectively, enhancing overall guest satisfaction ratings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Team Member/Night Shift Manager
Tacobell
Overland Park, KS
03.2021 - 11.2023
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Education
High School Diploma -
Shawnee Mission West Highschool
Overland Park, KSSkills
- Lease agreements
- CRM software
- Phone and email etiquette
- Staff management
- Critical thinking
- Customer service
- Fair housing policies
Timeline
Leasing Consultant
Weston Point Apartments
05.2025 - Current
Shift Manager
Wingstop
12.2023 - 05.2025
Team Member/Night Shift Manager
Tacobell
03.2021 - 11.2023
High School Diploma -
Shawnee Mission West Highschool