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Amaya Slaska
San Antonio
Summary
Customer experience specialist with proven adaptability across diverse roles. Recognized for empathetic communication and effective conflict resolution skills. Successfully managed high volumes of business, handling over 50 inbound calls daily and efficiently addressing client needs.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Sev Laser
San Antonio
05.2026 - Current
- Ensured positive client experiences by greeting clients warmly and professionally.
- Delivered prompt customer service by addressing inquiries via phone, text, or email.
- Coordinated with laser staff to improve client flow, ensuring timely service delivery.
- Resolved billing inquiries and processed payments accurately, contributing to client satisfaction.
- Executed data entry for customer information, maintaining accurate and up-to-date records.
Model
Wilhelmina Models
New York
04.2022 - Current
- Worked with top-tier clients, such as SEV Laser Aesthetics, e.l.f., and MAC Cosmetics.
- Worked in the fashion and entertainment industry, showcased clothing, accessories, and products in various media, including magazines, television, and online platforms.
- Built and maintained a strong portfolio while collaborating with modeling agencies, attending auditions and castings, and networking to secure opportunities.
Customer Service Representative
Conduent
San Antonio
07.2025 - 12.2025
- Utilized Windows-based and web-based systems to ask probing questions, resolve complex issues, and guide enrollment, ensuring members fully understood their benefits.
- Assisted beneficiaries by answering inquiries about Dual Special Needs Plans, coverage options, claims processes, and billing details to enhance their understanding.
- Maintained 98% member satisfaction
Sales Advisor
H&M
San Antonio
02.2023 - 07.2023
- Surpassed monthly sales targets by 15% and maintained accurate cash register operations.
- Delivered personalized service to over 100+ customers daily, assisting with product selection and styling.
- Guided customers in product selection and styling to enhance their shopping experience.
- Mastered store operations and product lines within 2 weeks of onboarding to enhance customer service.
- Completed team training to strengthen customer engagement techniques and improve overall service quality.
Server
Kura Sushi
San Antonio
02.2022 - 09.2022
- Delivered fast-paced, attentive service to enhance guest experience in tech-driven sushi restaurant.
- Guided guests through ordering process while collaborating with robot servers to ensure timely drink delivery.
- Maintained calm demeanor in high-volume environment to promote customer satisfaction.
Education
Some College (No Degree) - Psychology
San Antonio College
San Antonio, TXSkills
- Appointment scheduling
- Customer Service
- POS Software
- Product knowledge
- Upselling techniques
- Attention to Detail
- Communication
- Empathy
Timeline
Front Desk Receptionist
Sev Laser
05.2026 - Current
Customer Service Representative
Conduent
07.2025 - 12.2025
Sales Advisor
H&M
02.2023 - 07.2023
Model
Wilhelmina Models
04.2022 - Current
Server
Kura Sushi
02.2022 - 09.2022
Some College (No Degree) - Psychology
San Antonio College