Amber Allen
Phoenix,AZ
Summary
Hardworking employee with several years of experience and solid background in the service field. Highly skilled at meeting needs of diverse customers while keeping calm and task oriented. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Server Supervisor
Picazzos Healthy Italian Kitchen
Scottsdale, Arizona
12.2017 - Current
- Monitored dining room activities to ensure customer satisfaction.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Trained new servers on proper food handling techniques.
- Assisted in resolving customer complaints promptly and professionally.
- Analyzed daily sales data to inform staffing decisions for upcoming shifts.
- Managed cash register transactions accurately and efficiently.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared weekly reports regarding sales, labor costs, food costs.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Retail Sales Associate
Hollister
Phoenix, AZ
02.2016 - 08.2017
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Retail Sales Associate
Tilly's Clothing Store
Phoenix, AZ
05.2015 - 10.2015
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
Education
Associate of Arts -
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ12-2020
Pinnacle High School
Phoenix, AZ05-2018
Skills
- Team Management
- Capacity Planning
- Server maintenance
- Complaint Handling
- Customer Service Management
- Staff Motivation
- Organization
- Guest service
- Customer Relationship Management
Timeline
Server Supervisor
Picazzos Healthy Italian Kitchen
12.2017 - Current
Retail Sales Associate
Hollister
02.2016 - 08.2017
Retail Sales Associate
Tilly's Clothing Store
05.2015 - 10.2015
Associate of Arts -
Maricopa Community Colleges - Paradise Valley Community College
Pinnacle High School