Amber Britt
Hope Mills,NC
Summary
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
Overview
30
30
years of professional experience
Work History
Office Manager
Cape Fear Valley Medical Center
Fayetteville, NC
04.2010 - Current
- Managed multiple Primary Care Clinics & Speciality Clinic.
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Maintained all confidential personnel files, license and CPR compliance records.
- Contributed substantially to successful department JCAHO accreditations and standards.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Aggregated and analyzed historical data related to administrative costs to prepare fiscal year budgets for corporate-level management.
- Maintained computer and physical filing systems.
- Prepared vendor invoices and processed incoming payments.
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Leveraged advanced skills and training to support operational needs of multiple departments.
- Sourced vendors for special project needs.
- Recruited and hired qualified candidates for vacant and new positions.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.
- Completed bi-weekly payroll for multiple clinics.
- Ordered all office supplies.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
Central Billing Office
Cape Fear Valley Medical Center
Fayetteville, NC
08.2008 - 04.2010
- Processed monthly reports for department performance.
- Routinely collaborated with department managers to correct problems and improve services.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Performed account reconciliations and resolved variances.
Assistant Manager and Insurance Specialist
Cross Creek Pediatrics PA
Fayetteville, NC
01.1999 - 07.2008
- Immediately addressed problems with customers to promote quick and successful resolution.
- Responded to customer concerns with friendly and knowledgeable service.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Communicated clear expectations and goals to each team member.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Followed up on denials, late payments, extensions and other special circumstances.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Patient Account Representative
Fayetteville Otolaryngology
Fayetteville, NC
01.1995 - 01.1999
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Contacted patients after insurance was calculated to obtain payments.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Responded to patient, family and external payer inquiries.
- Ensured HIPAA compliance.
- Performed monthly inventory and maintained office and medical supply counts.
Education
High School Diploma -
South View High School
Hope Mills, NCSkills
- Team leadership
- Excellent multi-tasking ability
- Organizational skills
- Deadline driven
- Friendly nature
- Relationship building
Timeline
Office Manager
Cape Fear Valley Medical Center
04.2010 - Current
Central Billing Office
Cape Fear Valley Medical Center
08.2008 - 04.2010
Assistant Manager and Insurance Specialist
Cross Creek Pediatrics PA
01.1999 - 07.2008
Patient Account Representative
Fayetteville Otolaryngology
01.1995 - 01.1999
High School Diploma -
South View High School