Amber Camarena
Yorba Linda,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Southwest Airlines
12.2021 - 02.2022
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Call Center Representative
MemorialCare
08.2019 - 11.2020
- Responded to patient calls to answer questions about refills, doctor's appointments and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of patient issues.
- Delivered exceptional customer service to every patient by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Cashier
Michaels
08.2018 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Education
Licensed Esthetician -
Advance Beauty College
05.2023
High School Diploma -
Yorba Linda High School
06.2015
Skills
- Issue Resolution
- Arts, crafts, and games
- Active listener
- Efficient under pressure
- Problem-solving
- Time management
- Safety Regulation Compliance
- Cleanliness and Sanitation
Timeline
Flight Attendant
Southwest Airlines
12.2021 - 02.2022
Call Center Representative
MemorialCare
08.2019 - 11.2020
Cashier
Michaels
08.2018 - 08.2019
High School Diploma -
Yorba Linda High School
Licensed Esthetician -
Advance Beauty College
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