Amber Desautels
Thortons
Gibsonton,FL
10
years of professional experience
Experienced Guest Service Representative with strong customer service, payment processing, and cash handling skills. Known for resolving guest concerns, maintaining accurate registers, and keeping checkout areas clean, organized, and ready for busy shifts.
Work History
Guest Service Representative
1 Year 3 Months- Greeted guests promptly and resolved questions about products, fuel, and store services.
- Processed cash, card, and mobile payments accurately at register.
- Maintained clean, organized checkout area and guest-facing store presentation.
- Replenished merchandise, coolers, and high-demand items to support customer access.
- Handled lottery, tobacco, and age-restricted sales in compliance with policy.
- Addressed guest concerns professionally and escalated issues when needed.
- Supported opening and closing tasks, including stocking, cleaning, and balancing register.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
Cashier/Cook
6 Months- Operated register and handled cash, card, and mobile payments with accuracy.
- Prepared burgers, fries, and order items according to recipe and quality standards.
- Maintained clean, sanitary food prep stations and dining areas.
- Balanced speed and accuracy during high-volume service periods.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
Shift Manager
6 Months- Supervised store operations, ensuring smooth shift execution and consistent guest service.
- Trained team members on register procedures, food service, and safety standards.
- Monitored cash handling, drawer accuracy, and daily reconciliation processes.
- Coordinated inventory checks, stock replenishment, and merchandising tasks.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Resolved guest concerns promptly while maintaining professional service standards.
- Enforced cleanliness, food safety, and store appearance requirements throughout shift.
- Supported opening and closing procedures, verifying readiness for daily operations.
Shift Leader
4 Years 1 Month- Supervised store associates during peak shifts, maintaining smooth customer service and task coverage.
- Trained new team members on register operations, stocking procedures, and store policies.
- Monitored cash handling, balanced tills, and resolved register discrepancies accurately.
- Coordinated opening and closing duties, ensuring readiness for daily operations.
- Replenished merchandise and maintained organized sales floor and cooler displays.
- Enforced safety, cleanliness, and food service standards across shift activities.
- Resolved customer concerns promptly, supporting positive service and repeat visits.
- Communicated priorities to team members, improving workflow and shift accountability.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Skills
Customer service
Computer skills
Guest accommodations
Detail-oriented
Payment processing
Flexible schedule
Timeline
Guest Service Representative
Thortons
06.2025 - 09.2026Read More
Cashier/Cook
Checkers
12.2023 - 06.2024Read More
Shift Manager
RaceTrac
05.2022 - 11.2022Read More
Shift Leader
Circle K
05.2016 - 06.2020Read More