AMBER FERNANDEZ
Midlothian,VA
Summary
Dynamic and results-driven professional with a proven track record at Republic National Distribution, adept in Account Acquisition and Relationship Building. Excelled in enhancing customer satisfaction through exceptional service and strategic business development. Skilled in utilizing CRM tools and promotional selling, achieving top talk times and streamlining sales processes. Demonstrates meticulous attention to detail and a commitment to client retention.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
Republic National Distribution Center
Ashland, VA
09.2024 - Current
- Conducted over 50 outbound calls daily, facilitating order placements and addressing customer inquiries, which contributed to improved customer satisfaction ratings
- Maintained the highest talk times in the company, demonstrating strong communication skills and dedication to learning and understanding customer needs.
- Learned and utilized CRM tools to track customer interactions and streamline the sales process.
Owner and Operator
Hello Birth RVA LLC
Midlothian, VA
01.2019 - Current
- Built competitive edge with well-planned growth and strategic business development
- Provide lactation consulting and birth doula services to support expectant and new mothers
- Assist mothers in developing birth plans and provide guidance during and after birth
- Manage day-to-day operations of the business
- Educate new mothers on newborn feeding techniques and promote healthy practices
Virtual Assistant
Barrio & 3 Monkeys Bar and Grill
Richmond, VA
01.2018 - 09.2024
- Efficiently manage day-to-day administrative tasks including scheduling, email correspondence, and customer inquiries to ensure smooth operations
- Maintain and update customer databases, track inventory levels, and generate reports to support business decision-making
- Streamline workflows by developing and maintaining organizational systems, ensuring timely completion of tasks and adherence to deadlines
Medical Assistant
Commonwealth Family Practice
Chesterfield, va
10.2017 - 08.2018
- Completed intakes, including measuring vital signs and documenting symptoms
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts
- Managed work and personal calendars for doctors
- Followed up with overdue patients, closed open account balances, and scheduled payments
Emergency Room Technician
Geisinger Wyoming Valley Hospital
Wilkes-Barre, PA
09.2012 - 07.2017
- Resolved emergency situations with a calm, level-headed and knowledgeable approach
- Instructed patients about aftercare procedures before discharge
- Assisted nursing and medical staff in conducting patient examinations, procedures, and treatments
- Accurately documented patient care in electronic medical records
Education
Certification - Doula Certification
To Labor Doula
Richmond, Va03.2022
Certification - Certified Lactation Counselor
Healthy Children's Project
Richmond, VA03.2021
Certification - Phlebotomy
Chesterfield Career and Technical Center
Richmond, Va08.2017
Bachelor of Science (B.S.) - Public Health
Cedar Crest College
Allentown, PA05.2016
Skills
- Account Acquisition
- Attention to Detail
- Relationship Building
- Telephone sales
- Promotional selling
- Territory Management
- Customer Service
- Client Retention
Timeline
Inside Sales Representative
Republic National Distribution Center
09.2024 - Current
Owner and Operator
Hello Birth RVA LLC
01.2019 - Current
Virtual Assistant
Barrio & 3 Monkeys Bar and Grill
01.2018 - 09.2024
Medical Assistant
Commonwealth Family Practice
10.2017 - 08.2018
Emergency Room Technician
Geisinger Wyoming Valley Hospital
09.2012 - 07.2017
Certification - Doula Certification
To Labor Doula
Certification - Certified Lactation Counselor
Healthy Children's Project
Certification - Phlebotomy
Chesterfield Career and Technical Center
Bachelor of Science (B.S.) - Public Health
Cedar Crest College
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