Amber Hall
Sunbury,OH
Summary
Dependable Customer Service Representative skilled at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Old Bag Of Nails
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Manager
Donatos Pizza
09.2019 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Education
Associate of Arts - Social Work And Human Services
Columbus State Community College
Columbus, OH05.2026
High School Diploma -
Big Walnut High School
Sunbury, OH05.2022
Skills
- Order Management
- Point of Sale (POS) System Operation
- Customer Engagement
- Daily Specials Memorization
- Food Inspection
- Cash Handling
- Sales Techniques
- Adaptable
- Shift Management
- Staff Management
- Customer-Oriented
Timeline
Server
Old Bag Of Nails
08.2023 - Current
Restaurant Manager
Donatos Pizza
09.2019 - 09.2023
Associate of Arts - Social Work And Human Services
Columbus State Community College
High School Diploma -
Big Walnut High School