Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Amber Kross

Rising Sun

Summary

Dynamic and customer-focused professional with experience at Tropical Smoothie Cafe, excelling in food safety and point of sale operations. Proven ability to enhance guest satisfaction through effective complaint resolution and upselling techniques. Recognized for maintaining cleanliness standards and demonstrating strong teamwork in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Crew Member

Tropical Smoothie Cafe
Elkton
05.2024 - 05.2025
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Informed customers about daily specials in an engaging manner.
  • Packed fast food products in approved containers, cups, and bags.
  • Resolved customer complaints in a professional manner.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Blend the portioned ingredients and hand them out to customers.
  • Took orders from patrons and input selections into store computer system.
  • Scrubbed and polished counters to remove debris and food.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Education

High School Diploma -

North East High School
North East, MD
06-2025

Skills

  • Customer service
  • Point of sale operation
  • Food safety
  • Time management
  • Team collaboration
  • Inventory management
  • Attention to detail
  • Adaptability and flexibility
  • Operate cash register
  • Cleanliness standards
  • Upselling and cross selling
  • Handling complaints
  • UberEats deliveries
  • Food handling
  • Basic math
  • Initiative and Self-motivation
  • Health and safety standards
  • Daily food preparation

Affiliations

  • Hiking
  • Camping
  • Swimming
  • Drawing
  • Cooking

Timeline

Crew Member

Tropical Smoothie Cafe
05.2024 - 05.2025

High School Diploma -

North East High School

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