Amber Lowe
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 14 years of relevant work experience to your team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
MD Anderson Cancer Center Mays Clinic
Houston, TX
10.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
Patient Care Technician
MD Anderson Cancer Center
Houston, TX
10.2021 - 10.2023
- Working with cancer patients on the leukemia unit
- Computerized documentation, working with patients who are on isolation while wearing proper ppe
- Completing ads such as bathing, feeding, and toileting
- Doing ACHS checks, collecting urine specimens and blood runner.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Certified Nursing Assistant
Silverado Senior Living
Houston, TX
08.2021 - 10.2021
- Verbal communication amongst staff in regards to patient cares
- Provided a clutter free and safe environment for patients
- Recorded vitals signs and assisted residents with day to day activities such as bathing, eating, and dressing.
Certified Nursing Assistant
Lake Country Health Services
Oconomowoc, WI
08.2018 - 04.2021
- Use of mechanical lifts, computerized documentation, changing, feeding and dressing residents
- Verbal communication amongst staff in regards to patient care.
Education
GED - General Studies
Milwaukee Area Technical College
Milwaukee, WI07.2021
Diploma - Medical Assistant
Sanford-Brown College
West Allis, WI04.2010
Skills
- Strong Organization
- Patient Registration
- Healthcare Systems Knowledge
- Appointment Scheduling
Certification
- Certified Nursing Assistant (CNA), 03/01/09, 03/01/23
Additional Information
SPECIAL SKILLS: Microsoft Word; General Computer Skills; Medical Terminology
Personal Information
- Willing To Relocate: Anywhere
- Title: Certified Nursing Assistant/Medical Assistant/Patient Care Technician
Assessments
- Direct Care, Highly Proficient, 10/01/19, Showing sensitivity and enthusiasm while providing care to patients.
- Nursing Skills: Patient Focus & Orientation, Highly Proficient, 08/01/18, Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.
- Personality: Customer Service Fit, Highly Proficient, 02/01/20, Measures the traits that are important for high-quality customer service.
- Receptionist, Familiar, 02/01/20, Using basic scheduling, attention to detail, and organizational skills in an office setting.
Timeline
Patient Service Coordinator
MD Anderson Cancer Center Mays Clinic
10.2023 - Current
Patient Care Technician
MD Anderson Cancer Center
10.2021 - 10.2023
Certified Nursing Assistant
Silverado Senior Living
08.2021 - 10.2021
Certified Nursing Assistant
Lake Country Health Services
08.2018 - 04.2021
GED - General Studies
Milwaukee Area Technical College
Diploma - Medical Assistant
Sanford-Brown College