Amber Mendham
Waterford
Summary
Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers.
Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
2027
2027
years of professional experience
Work History
Crew Member
McDonald's
Waterford, MI
11.2021 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
- Assisted in training new team members on operational procedures and safety protocols.
- Managed inventory levels, restocking supplies to optimize workflow and service speed.
- Collaborated with team members to streamline order processing during peak hours.
- Maintained cleanliness of workstations and dining areas, adhering to health regulations.
- Implemented improvements in food preparation processes to enhance efficiency and consistency.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained cleanliness throughout restaurant areas and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Fostered teamwork and effective communication a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Supported efforts to keep dining area welcoming a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Gained knowledge of menu items with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Created fresh food items for customer orders products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased customer satisfaction with prompt and accurate order taking.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Supported training of new crew members, leading to more efficient onboarding process.
- Safely loaded dishwasher with dirty dishes dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Regularly inspected dining areas to maintain standards dining areas frequently to clean up spills, wipe down tables and restock stations.
Housekeeper
Family Members
East Jordan, MI
05.2011 - 12.2019
- Maintained cleanliness and organization of living spaces, ensuring a welcoming environment for family members.
- Developed and implemented efficient cleaning routines, enhancing overall household efficiency.
- Trained new family members on best practices for housekeeping tasks, promoting consistency in standards.
- Coordinated laundry processes, including washing, folding, and organizing clothing efficiently.
- Addressed family member requests promptly, adapting to specific preferences and needs in household management.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Child Care Helper
Family Day Care
White Lake, MI
2000 - 2005
- Assisted with daily activities and routines for children, promoting a safe and nurturing environment.
- Supported educators in implementing lesson plans and engaging children in hands-on learning experiences.
- Monitored children's behavior, providing guidance to ensure compliance with safety protocols.
- Facilitated communication between parents and care providers, addressing concerns and providing updates on child development.
- Organized age-appropriate activities that stimulate physical, cognitive, and social growth among children.
- Maintained cleanliness and organization of play areas to promote a healthy learning space for children.
- Collaborated with team members to create an inclusive atmosphere that respects diverse backgrounds and needs.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
Education
High School Diploma -
Walled Lake Northern High School
Commerce, MI06-2005
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Attention to detail
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
- Initiative and Self-motivation
- Verbal and written communication
- Food preparation
- Learning agility
- Safety
- Resilience and persistence
- Hospitality service expertise
- Visual communication
- Creativity and innovation
- Menu memorization
- Performance improvement
- Cooking
- Positive company representation
- Food running
- Beverage preparation
- Drive-thru operations
- Housekeeping
- Ordering procedures
- Diversity awareness
- Assertiveness
- Production line work
- Table setting
- Stock management
- Workplace efficiency
- Team contributions
- Sanitizing
- Team player
- Cleaning and organization
- Collaboration and teamwork
- Dependable and cooperative
- Line efficiency
Timeline
Crew Member
McDonald's
11.2021 - Current
Housekeeper
Family Members
05.2011 - 12.2019
Child Care Helper
Family Day Care
2000 - 2005
High School Diploma -
Walled Lake Northern High School