Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Amber Neal

Box Elder,SD

Summary

Dynamic professional with a track record of enhancing customer satisfaction and streamlining order delivery practices at Apple Bee's and Premier Bankcard. Excelled in relationship management and regulatory compliance, significantly improving client relations and operational efficiency. Skilled in hospitality service expertise and maintaining a professional appearance, consistently achieving and exceeding performance goals.

Overview

19
19
years of professional experience

Work History

Server

Apple Bee's
04.2020 - 08.2021
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Sickies Garage
01.2017 - 03.2018
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Lead Collection Representative

Green Tree Servicing
01.2012 - 10.2016
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Counseled debtors on payment options and arranged installment agreements.
  • Responded to customer inquiries and provided detailed account information.

Back End Collections

Premier Bankcard
05.2002 - 08.2010
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Education

High School Diploma -

Lead Deadwood High School
Lead, SD
03-2001

Skills

  • Daily specials memorization
  • Supply Restocking
  • Order delivery practices
  • Order Management
  • Food Delivery
  • Guest Engagement
  • Point of sale operation
  • Relationship Management
  • Hospitality service expertise
  • Quality Control
  • Regulatory Compliance
  • Calm Demeanor
  • Professional Appearance
  • Sales expertise

Timeline

Server

Apple Bee's
04.2020 - 08.2021

Server

Sickies Garage
01.2017 - 03.2018

Lead Collection Representative

Green Tree Servicing
01.2012 - 10.2016

Back End Collections

Premier Bankcard
05.2002 - 08.2010

High School Diploma -

Lead Deadwood High School
Amber Neal