Amber Parks
Lexington Park,MD
Summary
Dynamic Lead Medical Assistant with a proven track record of excelling in clinical leadership and patient education. Skilled in EHR implementation and fostering team performance, I enhance patient care through critical thinking and effective communication, ensuring compliance and satisfaction. Experienced with patient care and clinical procedures in fast-paced a fast-paced healthcare setting.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lead Medical Assistant
Howard University Hospital- FPP
Washington, DC
03.2022 - 05.2026
- Supervised daily operations of medical assistants, ensuring adherence to protocols and high-quality patient care.
- Trained new staff on clinical procedures and software systems, enhancing team efficiency and performance.
- Coordinated patient scheduling and follow-ups, optimizing workflow and minimizing appointment cancellations.
- Assisted in the implementation of electronic health record (EHR) systems, improving data accuracy and accessibility.
- Developed training materials for staff development programs, fostering a culture of continuous improvement within the team.
- Monitored inventory levels of medical supplies, facilitating timely ordering to maintain clinic operations without interruption.
- Conducted quality assurance checks on patient documentation, ensuring compliance with regulatory standards and best practices.
- Collaborated with healthcare providers to streamline communication processes, enhancing interdisciplinary teamwork and patient outcomes.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnoses and treatment decisions.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
Medical Assistant
MedStar Shah Medical Group
Hollywood, MD
07.2021 - 02.2024
- Administered patient care, including vital sign checks and medical history documentation.
- Managed electronic health records, ensuring accuracy and compliance with healthcare regulations.
- Educated patients on treatment plans and medication instructions to support ongoing care initiatives.
- Assisted in patient scheduling and coordinated follow-up appointments to enhance workflow efficiency.
Certified Medical Assistant
Wiggins and Associates
02.2018 - 08.2021
- Assisted healthcare providers with examinations, documenting patient histories and vital signs accurately.
- Administered patient care procedures, ensuring adherence to safety and quality standards.
- Coordinated patient scheduling and managed medical records using electronic health record systems.
- Improved office efficiency by streamlining appointment processes and enhancing patient flow management.
Medical Receptionist
Wiggins and Associates
Riverdale Park, MD
06.2016 - 08.2021
- Coordinated patient check-in and check-out processes, ensuring excellent customer service and efficiency.
- Managed patient scheduling using electronic health record systems to optimize office workflow.
- Assisted in maintaining accurate medical records, enhancing data integrity and compliance with regulations.
- Trained new staff on office procedures and software applications, improving team performance and service delivery.
- Led initiatives to enhance front desk operations, resulting in improved patient interactions and overall experience.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Certified Clinical Medical Assistant -
Doctors Help
Baltimore, MDHigh School Diploma -
Dr. Henry A Wise Jr. High School
Upper Marlboro, MDAssociate of Applied Science - Nursing
College of Southern Maryland
La Plata, MD08-2029
Skills
- Direct patient care
- Clinical leadership
- Patient education
- Staff oversight
- Team supervision
- Performance improvement
- HIPAA compliance
- Insurance billing
- EMR / EHR
- Medical terminology knowledge
- Blood collection
- Critical thinking
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Lead Medical Assistant
Howard University Hospital- FPP
03.2022 - 05.2026
Medical Assistant
MedStar Shah Medical Group
07.2021 - 02.2024
Certified Medical Assistant
Wiggins and Associates
02.2018 - 08.2021
Medical Receptionist
Wiggins and Associates
06.2016 - 08.2021
Certified Clinical Medical Assistant -
Doctors Help
High School Diploma -
Dr. Henry A Wise Jr. High School
Associate of Applied Science - Nursing
College of Southern Maryland