Amber Porter
Hilliard,OH
Summary
Detail-oriented Patient Access Coordinator with over 10 years of experience in healthcare administration and customer service. Experienced in patient scheduling, insurance coordination, Epic and IKnowMed electronic medical records, conflict resolution, and providing compassionate support to patients. Recognized for strong organizational skills, adaptability, and the ability to thrive in fast-paced medical environments. Authorized to work in the US for any employer
Overview
1
1
Certification
17
17
years of professional experience
Work History
Patient Access Coordinator
Columbus oncology and hematology
Columbus, OH
11.2021 - Current
- Scheduled 75-100+ patient appointments weekly for physicians, treatments, and diagnostic imaging.
- Coordinated patient schedules, ensuring high levels of customer satisfaction.
- Utilized Epic, iKnowMed, and Halo to manage patient records and appointments accurately.
- Collaborated with physicians and clinical staff to enhance scheduling processes.
STNA/Home Health Aide
Homewell Care Services
Hilliard, OH
05.2020 - 10.2020
- Supported clients in daily living activities, enhancing their independence and dignity.
- Facilitated transportation to medical appointments and helped with grocery shopping and household tasks to ensure clients' needs were met.
- Fostered strong relationships with clients and families through consistent, compassionate care.
STNA/CNA
Macintosh
Hilliard, OH
01.2017 - 05.2019
- Delivered high-quality care to residents, including personal care and daily living assistance.
- Trained and mentored newly hired nursing assistants to enhance team skills and improve resident care.
- Scheduled staff shifts during absences to ensure adequate coverage.
- Ordered and maintained inventory for resident care supplies.
- Completed accurate daily charting and communicated changes in resident conditions to nursing staff.
- Assisted with planning resident activities and special events to promote engagement and well-being.
Picker/Packer
Amazon.com
Etna, OH
12.2016 - 03.2017
- Ensured inventory accuracy through effective barcode scanning.
- Surpassed productivity targets in high-volume warehouse operations.
- Operated handheld scanners to accurately track inventory and streamline packing processes.
- Loaded and unloaded merchandise, ensuring efficient organization of products in designated areas.
- Collaborated with team members to maintain high standards of safety and productivity in fast-paced environment.
Package Handler
LBrands
Columbus, OH
08.2016 - 12.2016
- Processed merchandise using warehouse computer systems, ensuring accuracy and timely updates.
- Met shipping deadlines in high-volume environment, contributing to overall operational efficiency.
- Operated package sorting machinery to ensure accurate and efficient processing of shipments.
- Collaborated with team members to optimize workflow and enhance overall productivity in package handling.
- Implemented safety protocols to maintain compliance and reduce workplace accidents during operations.
Customer Service Rep
Checksmart
Columbus, OH
01.2011 - 09.2015
- Delivered exceptional customer service during financial transactions, enhancing customer satisfaction.
- Processed large cash and check deposits with precision, ensuring secure handling of funds.
- Assisted customers with financial products and account services.
- Processed large cash and check deposits accurately.
- Cross-trained coworkers and provided support across multiple job functions.
- Resolved customer concerns with professionalism and efficiency, improving overall service experience.
Customer Service Rep
Dollar General
London, OH
01.2010 - 01.2011
- Assisted customers with purchases and resolved merchandise inquiries to enhance shopping experience.
- Operated cash registers and balanced cash drawers accurately to ensure financial integrity.
- Processed returns and maintained store appearances.
- Collaborated with team to meet and exceed store performance goals.
Education
High school or equivalent - General Studies
Hilliard Darby High School
Hilliard05-2008
Skills
- Patient Scheduling and Registration
- Customer Service Excellence
- Electronic Medical Records (Epic & iKnowMed)
- Medical Terminology
- Calendar & Appointment Management
- Data Entry & Documentation
- Microsoft Office (Word, Excel, Outlook)
- Insurance Verification
- Conflict Resolution
- Team Collaboration
- Training & Mentoring
- Inventory Management
- Problem Solving
- Communication & Organization
Certification
- CNA
- Driver's License
- STNA
- June 2017 to June 2019
Additional information
TECHNICAL SKILLS: Epic, iKnowMed, Halo, Microsoft word, Microsoft Excel, Microsoft Outlook, Electronic Medical Records (EMR), Data Entry, Medical Office Administration, Scheduling, Customer Relationship Management (CRM), Office Equipment.
Timeline
Patient Access Coordinator
Columbus oncology and hematology
11.2021 - Current
STNA/Home Health Aide
Homewell Care Services
05.2020 - 10.2020
STNA/CNA
Macintosh
01.2017 - 05.2019
Picker/Packer
Amazon.com
12.2016 - 03.2017
Package Handler
LBrands
08.2016 - 12.2016
Customer Service Rep
Checksmart
01.2011 - 09.2015
Customer Service Rep
Dollar General
01.2010 - 01.2011
High school or equivalent - General Studies
Hilliard Darby High School