Amber Rodriguez
Holly Springs,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Jeffers, Mann and Artman Pediatrics
08.2020 - 05.2021
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Completed data entry and filing to keep records updated for easy retrieval.
- Provided clerical support, addressing routine, and special requirements.
- Reduced wait times for patients, promptly answering phone lines and directing calls as needed.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Facilitated seamless communication between departments by acting as reliable point of contact for internal staff members seeking assistance or information from front office team.
Front Office Coordinator
Pivot Physical Therapy
08.2019 - 08.2020
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created and updated records and files to maintain document compliance.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Supported administrative tasks such as filing, data entry, and document management to maintain organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Coordinated referrals from primary providers as needed for comprehensive patient care.
Rater
Raterlabs
04.2018 - 08.2019
- Gained expertise in various rating tools, contributing to greater efficiency in completing assigned tasks.
Senior Claims Specialist and Project Lead
IBM/ Seterus, Inc
04.2016 - 04.2018
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Managed caseloads of complex claims, ensuring timely settlements and maintaining client satisfaction.
- Enhanced team productivity by providing ongoing training to junior claims specialists on best practices and industry trends.
- Reviewed insurance and claims documents to verify required information and secure any missing data.
- Improved department efficiency with development of comprehensive performance metrics to track individual progress and adjust workload distribution accordingly.
Front Office/ Online Services Team Lead
Jeffers, Mann & Artman Pediatrics
06.2012 - 04.2016
- Developed thorough training materials to ensure new employees were equipped with the necessary skills for success in their roles.
- Improved customer satisfaction by efficiently resolving service issues and addressing concerns.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Consistently met or exceeded departmental performance metrics by setting achievable yet challenging goals for the team and providing ongoing support and encouragement throughout each project.
- Collaborated with other departments to identify areas of improvement and implement solutions for better cross-functional efficiency.
Education
Associate of Science - Diagnostic Medical Sonography
Wake Tech Community College
Raleigh, NC12.2024
College certificate -
Miller-Motte College
Cary, NC01.2011
Skills
- Insurance Verification
- HIPAA
- Patient Care
- Medical Terminology
- Complex Problem-Solving
- Administrative Skills
- Records Management
- Punctual and Reliable
- Documentation And Reporting
- Office Management
- Data Entry
Clinical Experience
- 1 year of clinical experience in outpatient and hospitals with positive feedback from preceptors on scanning abilities.
- Eager scanner with the ability to adapt and perform under pressure.
- Adaptable and quick learner
Certification
- SPI
- CNA
- CPR/AED
Timeline
Front Office Receptionist
Jeffers, Mann and Artman Pediatrics
08.2020 - 05.2021
Front Office Coordinator
Pivot Physical Therapy
08.2019 - 08.2020
Rater
Raterlabs
04.2018 - 08.2019
Senior Claims Specialist and Project Lead
IBM/ Seterus, Inc
04.2016 - 04.2018
Front Office/ Online Services Team Lead
Jeffers, Mann & Artman Pediatrics
06.2012 - 04.2016
Associate of Science - Diagnostic Medical Sonography
Wake Tech Community College
College certificate -
Miller-Motte College
- SPI
- CNA
- CPR/AED
Similar Profiles
Rocio MoralesRocio Morales
Scheduler/CNA at Jeffers, Mann, and Artman PediatricsScheduler/CNA at Jeffers, Mann, and Artman Pediatrics
Clair HartmanClair Hartman
Head of Business Support and Social Media at Artman DesignsHead of Business Support and Social Media at Artman Designs
Kaley CorcoranKaley Corcoran
Accounting Associate at Jeffers Crane ServiceAccounting Associate at Jeffers Crane Service