Amber Saleh
San Diego,CA
Summary
Hardworking employee enthusiastic about learning operations in the dental field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance.
Overview
14
14
years of professional experience
Work History
Sales Representative
Charter Communications, Time Warner Cable
San Diego, CA
07.2014 - Current
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Assisted with training and orientation of new employees.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate cable, internet and phone features/devices.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Outbound Sales Representative
Phone Ware
San Diego, CA
06.2012 - 07.2014
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details, and purchase advantages.
- Opened new accounts and documented personal, demographic and payment information in system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Education
High School Diploma -
Mountain Empire High School
Pine Valley, CA06.2011
Skills
- Consultative Selling Techniques
- Client Development and Retention
- Needs Understanding
- Excellent Communication
- Time Management
- Computer Proficiency
- Training and Development
- Resolving Problems and Incidents
- User Support and Troubleshooting
- Detailed Reporting
- Quota Achievement
Additional Skills
- Photography
- Communication skills
- Money handling
- Technologically advanced
- Creativity
- Patience
- Soft skills
Timeline
Sales Representative
Charter Communications, Time Warner Cable
07.2014 - Current
Outbound Sales Representative
Phone Ware
06.2012 - 07.2014
High School Diploma -
Mountain Empire High School