Amber Torres
Bastrop,TX
Summary
I am looking to get back into the field of medical administrative assistant. I haven’t fully excelled in what I feel like I can do in life and I would really like the opportunity to be able to do that now, that I have a family, I feel like I could do, the best that I can do. I have a background raging from restaurant server for 13 years to working at a chiropractor‘s office also to being a front desk receptionist at a hotel do I feel like I am given the opportunity that I can excel at what I am tasked to do.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
Bastrop, TX
11.2023 - 05.2024
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone and via email.
- Drafted professional business documents, spreadsheets and correspondence.
- Completed basic bookkeeping and document filing.
- Input customer data into reservation systems and updated to reflect room changes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Coordinated company events with venues and advised staff of pertinent details.
- Scheduled space or equipment for special programs, meetings and conferences.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated pick-up and delivery of express mail services.
- Scheduled appointments and maintained and updated appointment calendars.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Used company badging system to create badges for new employees and visitors.
Medical Administrative Assistant
Airport Chiropractic
Austin, TX
08.2007 - 05.2008
- Compiled physical and digital documents, charts and reports.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Verified insurance coverage, obtained preauthorizations and updated charts in [Software].
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Updated patient accounts and information daily.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained current, organized and efficient office inventories.
- Answered phone calls to provide assistance, information and medical personnel access.
- Confirmed patient information, collected copays and verified insurance.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Updated group medical records and technical library to promote smooth office operations.
- Managed physician calendar, scheduling patient appointments and procedures.
- Documented and responded to incoming correspondences to address questions.
- Directed patient flow during practice hours, minimizing wait times.
- Prepared and sent financial statements to support bookkeeping functions.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Gathered information to file appeals for [Type] denials and minimized inaccuracies by maintaining accurate records of approvals.
- Conducted patient intake interviews to collect medical information and insurance details.
Education
Medical Administrative Assistant - Medical Administrative Assistant
Everest Institute Austin, Texas
Austin, TX05-2007
Skills
- Correspondence typing
- Guest Relations
- Mail distribution
- Front Office Management
- Project Management
- Office Organization
- Cash Handling
- Office Administration
- Customer Service
- File Organization
- Clerical Support
- Mail Sorting
- Appointment confirmation
- Administrative Support
- Filing
- Scheduling appointments
- Mail handling
- Hospitality services
- Business Administration
- Customer assistance and interaction
- Bookkeeping
- Scheduling
- Word Processing
- Package and mail receipt
- Listening Skills
- Telephone Etiquette
- Researching skills
- Administrative Skills
- Time Management
- Problem-solving skills
Timeline
Front Desk Receptionist
Comfort Inn & Suites
11.2023 - 05.2024
Medical Administrative Assistant
Airport Chiropractic
08.2007 - 05.2008
Medical Administrative Assistant - Medical Administrative Assistant
Everest Institute Austin, Texas