Amber Vance
Clyde
Summary
Dynamic and dedicated professional with experience at Wendy's, excelling in customer service and cash handling. Recognized for enhancing drive-thru efficiency and training new team members. Committed to integrity and delivering high-quality meals, ensuring customer satisfaction in a fast-paced environment. Proven ability to maintain organization and cleanliness while fostering a positive atmosphere.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
Wendys
02.2024 - 01.2025
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Prepared food orders with attention to detail, ensuring high-quality meals for customer satisfaction.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Waitress/Bartender
Crows Nest
04.2017 - 09.2020
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Packer/Line Lead
First Choice Packaging
11.2016 - 10.2017
- Ensured timely completion of orders through effective time management and multitasking skills.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Conducted quality control checks, ensuring all outgoing packages met company standards.
Shift Lead
Marcos's Pizza
05.2014 - 09.2016
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Put weekly truck orders away efficiently and in a timely manner allowing me to still focus on the daily needs of the store.
Education
High School Diploma - General Studies
Danbury High School
Lakeside, Marblehead Oh2010
S.T.N.A Certificate - Health Careers
Ehove Career Center
Milan, OH2009
Skills
- Customer service
- Taking orders
- Cash handling
- Integrity and honesty
Certification
- Previously CPR/AED Certification
- ServSafe Food Handler's Certification
- Previously Home Health Aide (HHA) Certification
Timeline
Crew Member
Wendys
02.2024 - 01.2025
Waitress/Bartender
Crows Nest
04.2017 - 09.2020
Packer/Line Lead
First Choice Packaging
11.2016 - 10.2017
Shift Lead
Marcos's Pizza
05.2014 - 09.2016
High School Diploma - General Studies
Danbury High School
S.T.N.A Certificate - Health Careers
Ehove Career Center
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