Amberrose Czaja
Buffalo,NY
Summary
Competent Attendant with experience in various customer service roles. Skilled in maintaining cleanliness, ensuring safety protocols, and assisting customers with different needs. Strengths include strong communication skills, adaptability, and ability to work efficiently under pressure. At previous position, improved overall customer satisfaction through proactive assistance and prompt response to inquiries.
Overview
12
12
years of professional experience
Work History
Driver
Lyft
Buffalo , NY
04.2019 - Current
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Managed time efficiently when making multiple stops along designated routes.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Assisted passengers with loading and unloading their luggage.
- Adhered to company policies and procedures related to safety and security standards.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Maintained accurate logs of vehicle inspections and repair status.
- Picked up clients from specific locations to transport and drop off at destinations.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Lunch Attendant
Personal touch Food service
2019, NY
09.2019 - 09.2021
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Provided accurate change and processed credit card transactions quickly and efficiently.
- Greeted customers, answered their questions and provided them with assistance.
- Informed management of any safety hazards or customer complaints immediately.
- Ensured that all customer service standards were met or exceeded during each shift.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Resolved customer complaints promptly and professionally.
- Operated cash register, processed payments and provided accurate change.
- Conducted regular inventory checks and restocked supplies as necessary.
- Assisted other staff members in completing tasks as needed.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Lead Cook
Seneca gaming and resorts
Buffalo , NY
08.2013 - 06.2015
- Collaborated with management team to develop new recipes and update existing ones in order to improve the overall dining experience.
- Inspected kitchen areas regularly for cleanliness; instructed staff members on sanitation protocols when necessary.
- Adhered strictly to company guidelines concerning safety procedures when handling hot surfaces or sharp objects.
- Conducted periodic inventories of kitchen equipment, utensils, and supplies to determine restocking needs.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
- Developed menus for special events and catering services according to customer specifications.
- Provided guidance during meal rushes in order to maintain an organized workflow within the kitchen area.
- Resolved conflicts between employees in a timely manner while enforcing established policies.
- Trained new cooks on proper techniques for preparing dishes according to recipes.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies of customers.
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Inventoried kitchen sections and refilled supplies.
- Trained new chefs on menu items and kitchen procedures.
Blackjack Dealer
Seneca gaming and resorts
Buffalo , NY
09.2014 - 04.2015
- Kept up-to-date on changes in state laws related to gaming operations.
- Ensured proper security protocols were followed when dealing cards.
- Assisted players with questions about game play and rules.
- Promoted responsible gaming practices among players at all times.
- Performed chip exchanges and payouts accurately according to established procedures.
- Observed guests' behavior to ensure they are following house rules and regulations.
- Dealt blackjack games in accordance with casino guidelines and regulations.
- Conducted thorough checks of cards before beginning each round of play.
- Checked chips periodically throughout shifts to prevent theft or fraud.
- Responded promptly to all guest inquiries, complaints, or requests for assistance.
- Compiled reports on daily activities as required by management.
- Reported any irregularities or violations of policies or procedures immediately.
- Adhered to strict confidentiality standards when dealing with sensitive information.
- Maintained a clean, orderly gaming area to ensure customer satisfaction.
- Verified player identification and collected cash for wagers.
- Welcomed customers to blackjack table.
Education
Certificate Program - Culinary And Pastry Arts Certificate Program
ECC
Buffalo , NY06-2009
GED -
Job Corps
Fredonia, NY 06-2006
Skills
- Customer service
- Cash handling
- Inventory management
- Food safety
- Sales transactions
- Guest relations
- Conflict resolution
- Team collaboration
- Schedule management
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Customer request handling
- Room inventory control
- Record keeping
- Cash handling experience
- Child safety monitoring
- Cleanliness and hygiene
- Cross-cultural sensitivity
- Safety
- Ticketing
Timeline
Lunch Attendant
Personal touch Food service
09.2019 - 09.2021
Driver
Lyft
04.2019 - Current
Blackjack Dealer
Seneca gaming and resorts
09.2014 - 04.2015
Lead Cook
Seneca gaming and resorts
08.2013 - 06.2015
Certificate Program - Culinary And Pastry Arts Certificate Program
ECC
GED -
Job Corps