Ambria Keys
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
10.2022 - Current
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers and community to promote long term business growth.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed and maintained strong working relationships with professionals within assigned territory.
Barista
Starbucks, Randall's
08.2021 - 09.2022
- Controlled line and crowd with quick, efficient service.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Presented professional image consistent with company's brand values.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Engaged with customers to effectively build rapport and lasting relationships.
Pet Sitter
Neighbors House
05.2021 - 05.2021
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Prepared food and water following instructions from pet owners.
Education
BBA - Communications
University of Houston System
Houston, TX05.2026
High School Diploma -
Cypress Ranch High School
Cypress, TX05.2022
Skills
- Conflict Mediation
- Product Display
- Excellent Memory
- Adaptive and Creative
- Teamwork and Collaboration
- Hospitality and Accommodation
- Resolving Complaints
- Communications Strategies
- Critical Thinking
- Research
- Networking
- Active Listening
- Originality and Creativity
- Social Perceptiveness
- Guest Relations
- Time Management
- Excellent People Skills
- Meeting Deadlines
Accomplishments
Gucci Program for Scholars (Spring 2024)
- Virtual educational program for university level students comprised of interactive department engagement sessions where participants are invited to deep dive into the various operations within Gucci North America, while concurrently working together as teams to ideate on proposed business challenges.
- Collaborated with team of 7 in the development of a presentation in front of a Gucci panel, including the CEO.
- Achieved a successful presentation through effectively helping with research.
Timeline
Barista
Starbucks
10.2022 - Current
Barista
Starbucks, Randall's
08.2021 - 09.2022
Pet Sitter
Neighbors House
05.2021 - 05.2021
BBA - Communications
University of Houston System
High School Diploma -
Cypress Ranch High School