Angelique McCray
Belleville,Michigan
Summary
Effective Student committed to learning, developing skills and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Panda Express
01.2024 - Current
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Tracked receipts, employee hours, and inventory movements.
Assistant Manager
Hot Topic
07.2023 - 01.2024
- Conduct employee performance reviews
- Develop strategies for better workplace efficiency and goal achievement
- Provide direction to staff
- Troubleshoot POS system
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Marketing Intern
WCCCD Health and Wellness Education Center
06.2022 - 08.2022
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Measured and reported results of marketing initiatives.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Assisted in creating written, video, and image content for marketing channels.
Sales Intern
Cutco
11.2021 - 01.2022
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Participated in sales meetings and presentations to gain knowledge and insight.
- Liaised with potential customers and clients professionally to build rapport and expand industry network.
- Generated reports to track sales activity and performance.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Waitress
Senate Coney Island
11.2020 - 05.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Science - Computer Information Systems
WCCCD
Belleville, MI05.2025
High School Diploma
Northville High School
06.2021
Skills
- Operations Management
- Employee Training
- Policy Enforcement
- Performance Optimization
- Professionalism
- Data Analysis
Studentinvolvement
- 08/2021, Present, Black student Union
- 11/2021, Present, Officer of Utoledo Esports Club
Timeline
Shift Lead Manager
Panda Express
01.2024 - Current
Assistant Manager
Hot Topic
07.2023 - 01.2024
Marketing Intern
WCCCD Health and Wellness Education Center
06.2022 - 08.2022
Sales Intern
Cutco
11.2021 - 01.2022
Waitress
Senate Coney Island
11.2020 - 05.2021
Associate of Science - Computer Information Systems
WCCCD
High School Diploma
Northville High School