Motivated team member with engaging personality and a flexible approach as well as upbeat and friendly. I have the ability to interface well with individuals at all levels including patrons, customers and colleagues.
Overview
4
4
years of professional experience
Work History
Server
1 Hotel South Beach/ Rooftop
Miami Beach, Florida
10.2020 - Current
Present menus to patrons promptly after seating and answer questions about menu items, making recommendations upon request.
Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Note special guests requests and follow up with kitchen to confirm delivery.
Display enthusiasm and promote excellent service to customers, successfully increasing referrals and walk-in business.
Dental Assistant
Dr. Brenner & Associates
Cooper City, FL
03.2019 - 08.2020
Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
Educated patients by giving oral hygiene, plaque control and postoperative instructions.
Cocktail Server
W Hotel Miami Beach
Miami Beach , Florida
03.2019 - 03.2020
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Served alcoholic and non-alcoholic beverages in bar environment.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Anticipated guest needs and provided proactive service.
Education
Bachelor of Arts - Health Services Administration
Keiser University
Miami, FL
12.2021
Associate of Science - Dental Assisting
Concorde Career College
Hollywood, FL
03.2019
Skills
High-Volume Dining
Conflict and Complaint Resolution
Customer Service and Rapport
Cool Under Pressure
Timeline
Server
1 Hotel South Beach/ Rooftop
10.2020 - Current
Dental Assistant
Dr. Brenner & Associates
03.2019 - 08.2020
Cocktail Server
W Hotel Miami Beach
03.2019 - 03.2020
Bachelor of Arts - Health Services Administration
Keiser University
Associate of Science - Dental Assisting
Concorde Career College
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