Amelia Ferreira
Chase Bank
Brooklyn,NY
3
years of professional experience
Motivated and detail-oriented student with practical experience in banking and retail industries. Eager to apply strong interpersonal and organizational skills within the Department of Education. Committed to contributing to and supporting educational initiatives, and excited about the opportunity to work with a dynamic team dedicated to fostering student success.
Work History
Associate banker
4 Years 3 Months- Developed strong problem-solving skills by resolving complex customer issues promptly and efficiently.
- Assisted customers with online banking inquiries, including resetting passwords and troubleshooting login issues, enhancing their digital experience.
- Provided comprehensive support for banking products and services, such as deposits, withdrawals, transfers, loans, and account maintenance.
- Earned customer trust and safeguarded bank operations by maintaining strict confidentiality of sensitive information.
- Referred customers to specialized departments as needed, ensuring they received the appropriate assistance and guidance.
Sales Associate
1 Year- Processed transactions accurately using the POS system for purchases, refunds, and exchanges, ensuring a smooth checkout experience for customers.
- Provided exceptional customer service by addressing and resolving complaints and inquiries with professionalism and empathy.
- Engaged with customers to identify and address their needs, offering tailored solutions and enhancing their overall shopping experience.
- Demonstrated proactive problem-solving by handling customer issues and concerns efficiently, contributing to a positive store environment.
- Introduced and explained promotions and sales opportunities to customers, enhancing their shopping experience and supporting store goals.
Education
- Cosmetology
High School Diploma
Skills
Problem Solving
Reliable and Responsible
Adaptable and flexible
Patient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate banker
Chase Bank
08.2022 - CurrentRead More
Sales Associate
Target
08.2021 - 08.2022Read More
Empire Beauty School
from Cosmetology
Read More
Richmond Hill High School
High School Diploma
Read More