Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amelia Ferreira

Brooklyn,NY

Summary

Motivated and detail-oriented student with practical experience in banking and retail industries. Eager to apply strong interpersonal and organizational skills within the Department of Education. Committed to contributing to and supporting educational initiatives, and excited about the opportunity to work with a dynamic team dedicated to fostering student success.

Overview

3
3
years of professional experience

Work History

Associate banker

Chase Bank
08.2022 - Current
  • Developed strong problem-solving skills by resolving complex customer issues promptly and efficiently.
  • Assisted customers with online banking inquiries, including resetting passwords and troubleshooting login issues, enhancing their digital experience.
  • Provided comprehensive support for banking products and services, such as deposits, withdrawals, transfers, loans, and account maintenance.
  • Earned customer trust and safeguarded bank operations by maintaining strict confidentiality of sensitive information.
  • Referred customers to specialized departments as needed, ensuring they received the appropriate assistance and guidance.

Sales Associate

Target
08.2021 - 08.2022


  • Processed transactions accurately using the POS system for purchases, refunds, and exchanges, ensuring a smooth checkout experience for customers.
  • Provided exceptional customer service by addressing and resolving complaints and inquiries with professionalism and empathy.
  • Engaged with customers to identify and address their needs, offering tailored solutions and enhancing their overall shopping experience.
  • Demonstrated proactive problem-solving by handling customer issues and concerns efficiently, contributing to a positive store environment.
  • Introduced and explained promotions and sales opportunities to customers, enhancing their shopping experience and supporting store goals.

Education

Cosmetology

Empire Beauty School
Manhattan, NY

High School Diploma -

Richmond Hill High School
Richmond Hill, NY
06.2021

Skills

  • Problem Solving
  • Reliable and Responsible
  • Adaptable and flexible
  • Patient

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate banker

Chase Bank
08.2022 - Current

Sales Associate

Target
08.2021 - 08.2022

Cosmetology

Empire Beauty School

High School Diploma -

Richmond Hill High School
Amelia Ferreira