Amelia Pollins
Fishers,IN
Summary
Hardworking and dependable professional with experience in customer service, restaurant environments, and dental assisting. Strong communication, time management, and relationship-building skills with the ability to stay organized and work efficiently in fast-paced settings. Dedicated to providing excellent service, helping others, and continuing to grow professionally.
Overview
7
7
years of professional experience
Work History
Server
Broadway Palm Dinner Theatre
Fort Myers, Florida
03.2023 - 09.2026
- Welcomed dinner theatre guests with warm, attentive service.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled payment transactions to ensure quick customer service. and closed guest checks efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Dental Assistant
Great Expressions Dental Centers
Fort Myers, Florida
06.2022 - 09.2022
- Assisted dentists during examinations, fillings, and procedures with chairside support.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assessed patient needs and prepared treatment rooms at Great Expressions Dental Centers.
- Captured digital x-rays and updated patient records with accurate charting.
- Sterilized instruments and maintained infection control standards across clinical areas.
- Set up operatories with dental tools, supplies, and treatment material.
- Educated patients on treatment procedures and provided post-procedure home care instructions to enhance understanding and compliance.
- Educated patients on oral hygiene and post-treatment care instructions.
- Assisted in laboratory procedures, including mixing impression materials and pouring casts from dentist-taken impressions, to support an efficient workflow.
- Monitored patient comfort during procedures to alleviate anxiety and ensure a positive experience.
Hostess/Busser
Bonefish Grill
Cape Coral, Florida
12.2021 - 04.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Assigned tables to optimize server sections and enhance dining room flow.
- Updated guests on wait times and handled arrival order calmly.
- Engaged customers in friendly conversation, contributing to a positive dining experience.
- Maintained clean, organized lobby and host station throughout shifts.
- Assisted servers in bussing tables during busy periods.
- Supported serving staff and food runners to maintain a presentable and welcoming dining room.
- Answered phone calls and provided accurate information about dining availability.
Receptionist
Mark N Dye, DMD, LLC
Savannah, Georgia
04.2021 - 08.2021
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed patient check-in and check-out at dental front desk.
- Coordinated treatment schedules with dentists, hygienists, and office staff.
- Verified insurance coverage and updated patient records in practice software.
- Processed payments and explained billing details to patients.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Cashier/Drive-Thru Cashier
McDonald's
Cape Coral, Florida
07.2019 - 07.2021
- Handled cash, card, and mobile payments following McDonald's payment procedures.
- Greeted guests and answered menu questions with friendly service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer concerns using calm communication and company standards.
Education
Certificate of Technical Studies - Dental Assisting Program
Cape Coral Technical College
Cape Coral, FL06-2022
High School Diploma -
Cape Coral High School
Cape Coral Florida 06-2021
Associates Degree in Progress - Dental Hygiene
Ivy Tech Community College of Indiana
Anderson09-2026
Skills
- High-volume dining
- Beverage service
- Menu memorization
- Food safety practices
- Multitasking and organization
- Service prioritization
- Customer service
- Professional demeanor
- Strong work ethic
Timeline
Server
Broadway Palm Dinner Theatre
03.2023 - 09.2026
Dental Assistant
Great Expressions Dental Centers
06.2022 - 09.2022
Hostess/Busser
Bonefish Grill
12.2021 - 04.2022
Receptionist
Mark N Dye, DMD, LLC
04.2021 - 08.2021
Cashier/Drive-Thru Cashier
McDonald's
07.2019 - 07.2021
Certificate of Technical Studies - Dental Assisting Program
Cape Coral Technical College
High School Diploma -
Cape Coral High School
Associates Degree in Progress - Dental Hygiene
Ivy Tech Community College of Indiana