Amelia Ramirez
Fontana,CA
Summary
Recognized for ability to motivate team members to excel under challenging workloads. Cultivated excellent communication and organizational skills to enhance company image. Delivered consistent customer service, driving client satisfaction and ongoing service enhancements.
Overview
16
16
years of professional experience
Work History
Dispatch Coordinator
Malin a Raymond Company
12.2024 - Current
- Coordinated daily dispatch schedules for field service technicians and prioritized emergency service calls.
- Facilitated management of work orders to guarantee accurate documentation and prompt follow-up, supporting operational efficiency.
- Processed billing, purchase orders, invoices, and customer account information with accuracy.
- Engaged with customers, technicians, and internal stakeholders to provide service updates and troubleshoot problems efficiently.
- Monitored open service tickets and scheduling to improve workflow efficiency and customer satisfaction.
Accounts Receivable Clerk/ Dispatcher
American Security
12.2019 - 02.2021
- Coordinated daily dispatch schedules for service technicians, ensuring timely response to customer requests.
- Scheduled service calls, installations, preventative maintenance, and emergency repairs.
- Managed accounts receivable by generating invoices, posting payments, and reconciling customer accounts.
- Followed up on outstanding invoices and communicated with customers regarding past-due balances.
Dispute and Fraud Analyst
Bank of America
10.2010 - 09.2019
- Investigated fraudulent transactions and account activities to assist in detecting unauthorized usage and reducing financial loss.
- Resolved disputes related to debit cards, credit cards, ACH, and checks following company policies and federal regulations.
- Reviewed account histories, transaction patterns, and relevant documentation to evaluate claim legitimacy.
Education
General Studies
Cypress College
Cypress, CAVocational -
Summit College
04.2013
High School Diploma -
Fontana Adult School
02.2010
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Service coordination
- CRM software
- Workload management
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatch Coordinator
Malin a Raymond Company
12.2024 - Current
Accounts Receivable Clerk/ Dispatcher
American Security
12.2019 - 02.2021
Dispute and Fraud Analyst
Bank of America
10.2010 - 09.2019
General Studies
Cypress College
Vocational -
Summit College
High School Diploma -
Fontana Adult School